MyQM Auto QA
6.2#13 in call center quality management softwareWeb
VisitMyQM Auto QA vs QualityDesk
QualityDesk
7.9#2 in call center quality management softwareFrom €339 a monthFree planAndroidiOSWebAPI
VisitWhat both publish
| Fact | MyQM Auto QA | QualityDesk |
|---|---|---|
| Coaching | The platform supports personalized coaching, action plans, agent feedback, and learning journeys. | Coaching tools include form building, one-to-one and group sessions, self-coaching, assigned action points, follow-ups, notifications and calendar integration. |
| Headquarters | Tournai, Belgium | QualityDesk Oy’s privacy policy gives its address as Hämeentie 16 D 79, 00530 Helsinki, Finland. |
| Integrations | MyQM says it can connect to platforms to import interactions for real-time or post-call analysis, but the page does not name specific integrations. | Official pages describe integrations with contact-center systems, HR platforms, CRMs, ERPs, survey tools and Active Directory. |
| Purpose | MyQM uses AI to analyze customer interactions for quality assurance and conversation insights. | QualityDesk provides quality assurance and coaching software for customer service and sales teams, including assessment of customer interactions and staff coaching. |
| Support | MyQM describes dedicated support for distributors, but the reviewed product pages do not specify customer support terms. | Official support is offered through in-app chat and email on weekdays, with a self-service portal available 24/7. |
| Trial | The Auto QA page advertises a 14-day free period with no credit check. | The pricing FAQ says code FREE30 gives 30 days free at checkout. |
MyQM Auto QA plans
- MyQM Auto QAPriced on request
QualityDesk plans
- FreeFree
- Starter€339 a month
- Pro€559 a month
- EnterprisePriced on request
Pick MyQM Auto QA if…
MyQM Auto QA suits contact-center agents and supervisors seeking quality monitoring, compliance reviews, coaching, and customer experience insights. It is relevant to teams that want automatic, hybrid, or manual evaluation of interactions.
Pick QualityDesk if…
QualityDesk suits customer service and sales teams that need structured evaluations, staff coaching, real-time reporting, and customer satisfaction surveys. Its free plan is aimed at groups of up to 10 users, while larger teams can select plans based on team size and Enterprise features.