
MSP360 Backup
MSP360 Backup is a freemium backup product for Windows, macOS, and Linux.
What MSP360 Backup is
MSP360 Backup is a freemium backup product for Windows, macOS, and Linux. It supports computer and server backup, with both file-based and image-based backup options. Listed capabilities include incremental images, image encryption, cloud image destinations, bare-metal restore, and bootable recovery media. The free plan covers personal workstation backup and includes forum-based support. Paid plans are separated by system and workload: Pro (macOS/Linux) covers locally managed backup, Desktop covers Windows desktops, while Server and SQL cover Windows Server and SQL Server. Ultimate includes file, image, SQL Server, and Exchange backup, along with an unlimited cloud storage allowance. Listed annual prices are 19.99 USD for Pro (macOS/Linux), 29.99 USD for Desktop, 109.99 USD for Server, 124.99 USD for SQL, and 179.99 USD for Ultimate. Desktop, Server, SQL, and Ultimate prices exclude VAT. MSP360 was founded in 2011 and is headquartered in Pittsburgh, Pennsylvania, United States.
Good
- Free plan covers personal workstation backup.
- Supports Windows, macOS, and Linux.
- Offers file-based and image-based backup.
- Includes bare-metal restore and bootable recovery media.
- Ultimate includes an unlimited cloud storage allowance.
Watch out
- Mobile backup is not supported.
- Free plan support is forum-based.
- Several listed plan prices exclude VAT.
- Ultimate costs $179.99 a year.
Who it suits
MSP360 Backup suits individuals needing workstation backup and organizations choosing coverage for desktops, servers, or SQL Server. The listed options also include file, image, and Exchange backup in Ultimate.
Verdict
MSP360 Backup offers a free workstation option and annual plans for several operating systems and workloads. Compare the plan scope and VAT exclusions, and note that mobile backup is not listed as supported.
Plans and prices
From MSP360 Backup's own pricing page, checked 5 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Pro (macOS/Linux) | $19.99 a year | Locally managed backup · macOS/Linux backup · annual subscription |
| Free | Free | Windows 7/8/10/11 · 1 network share · 5 TB cloud storage · 5 TB local storage · community support |
| Desktop | $29.99 a year | 1 network share · 5 TB cloud storage · unlimited local storage · email support · per computer annually; VAT excluded |
| Server | $109.99 a year | 5 network shares · 1 TB cloud storage · unlimited local storage · email support · per computer annually; VAT excluded |
| SQL | $124.99 a year | 5 network shares · 1 TB cloud storage · unlimited local storage · email support · per computer annually; VAT excluded |
| Ultimate | $179.99 a year | unlimited network shares · unlimited cloud storage · unlimited local storage · email support · per computer annually; VAT excluded |
The facts
Each one read from MSP360 Backup's own pages, with the date it was checked.
What it does
- API
- Managed Backup exposes API credentials and documentation, and version 8 added API methods to authorize, deauthorize and check computer authorization.checked 21 Oct 2026
- Backup scope
- mixedchecked 23 Sep 2026
- Centralized management
- Managed Backup provides a multi-tenant web console for remote deployment, monitoring, reporting, alerts and policy management.checked 21 Oct 2026
- CLI
- The installed cbb executable manages storage accounts and backup or restore plans; commands support JSON or XML output and require administrator privileges on Windows.checked 21 Oct 2026
- Computer backup
- Yeschecked 23 Sep 2026
- Documentation
- MSP360 maintains a Help Center with platform-specific installation, feature, CLI, troubleshooting and licensing articles.checked 21 Oct 2026
- File and image backup
- The Windows edition supports file backups, image-based backups, system-state protection and bare-metal recovery.checked 21 Oct 2026
- Gartner complaint
- A reviewer reported support gaps, costly unintended AWS downloads and broken hybrid-backup links after updates.checked 21 Oct 2026
- Immutability
- The product supports storage Object Lock immutability for protected backups.checked 21 Oct 2026
- Independent review
- PCWorld found the product feature-rich for local and online file or image backups but criticized lack of consumer cloud support and accumulating costs.checked 21 Oct 2026
- Integrations
- Documented integrations include MSP360 RMM, ConnectWise, Autotask PSA, Microsoft 365, Google Workspace and cloud storage providers.checked 21 Oct 2026
- Licensing model
- Windows licensing changed from perpetual purchases to annual subscriptions on December 1, 2021; earlier perpetual licenses remain active.checked 21 Oct 2026
- Limit: pricing
- Reviewers complain about subscription price increases and loss of older perpetual-license economics.checked 21 Oct 2026
- Limit: troubleshooting
- Reviewers report vague error messages and logs that make diagnosing failures harder.checked 21 Oct 2026
- Limit: usability
- GetApp reviewers say the interface can feel outdated or overwhelming, especially for new users.checked 21 Oct 2026
- Local and NAS backup
- Backups can target local drives, external storage and NAS or network locations in addition to cloud storage.checked 21 Oct 2026
Where it runs
- Apple app complaints
- App Store reviewers report lag, missing iPad mouse support, file-transfer usability problems and occasional multi-monitor freezes.checked 21 Oct 2026
- Linux and macOS CLI
- Linux and macOS editions provide a separate CLI V2 for creating and editing plans in the newer backup format.checked 21 Oct 2026
- Mac review limitation
- Macworld praised encryption, scripting, scheduling and performance but cited a steep learning curve, thin documentation, vague errors and a Windows-style interface.checked 21 Oct 2026
The company
- Company identity
- MSP360 says it was formerly CloudBerry Lab and was established in 2011 by IT professionals.checked 21 Oct 2026
- Company profile
- Gartner lists MSP360 as a private company headquartered in Pittsburgh, founded in 2011, with 51–200 employees.checked 21 Oct 2026
- Founded
- 2011checked 28 Sep 2026
- Headquarters
- Pittsburgh, Pennsylvania, United Stateschecked 28 Sep 2026
Money
- Free plan
- Yeschecked 23 Sep 2026
The full review of MSP360 Backup
MSP360 Backup is backup software for workstations and servers, with file and image-based protection across Windows, macOS, and Linux. It suits people who want a low-cost desktop starting point and businesses that need dedicated server or SQL backup plans. Its range of workloads and recovery tools is a strength, but the right plan depends on the operating system and backup scope.
Overview
The plan ladder runs from a free personal workstation option to paid desktop, server, SQL, and broader workload coverage. Image encryption, incremental images, bootable recovery media, and bare-metal restore give it practical recovery options beyond file backup alone. Mobile backup is not supported, so it is not a fit for protecting phones or tablets.
Key features
- File and image-based backup: The free plan includes both, giving personal workstation users a way to cover files as well as full system images without an annual charge.
- Recovery options: Bare-metal restore and bootable recovery media are useful when restoring a machine after a serious failure, while incremental images can reduce the work of maintaining image backups.
- Image protection and destination: Image encryption and cloud image destinations support protected off-machine image copies. Ransomware protection is also included, though the specific mechanisms are not described.
- Workload-specific coverage: Windows Server and SQL Server have dedicated plans, while Ultimate includes file, image, SQL Server, and Exchange backup.
Pricing
MSP360 uses a freemium model, with paid plans billed annually. The free plan is the clearest low-commitment choice, but its scope is personal workstation backup and support is forum-based.
- Free — free: Personal workstation backup, file and image-based backup, and forum-based support. It fits individual use, but is not the option for dedicated server or SQL coverage.
- Pro (macOS/Linux) — $19.99 a year: Locally managed backup for macOS or Linux. It is the lowest-priced paid plan and a focused choice for users on those systems; it does not cover the Windows desktop plan’s stated workload.
- Desktop — $29.99 a year: Windows desktop backup. VAT is excluded, so the final cost will be higher where VAT applies.
- Server — $109.99 a year: Windows Server backup. Its higher price is for server rather than workstation coverage.
- SQL — $124.99 a year: SQL Server backup, for buyers whose requirement is database protection rather than general desktop backup.
- Ultimate — $179.99 a year: File, image, SQL Server, and Exchange backup, with an unlimited cloud storage allowance. It is the broadest named plan, but VAT is excluded.
A 15-day trial is offered.
Platforms
MSP360 Backup supports Windows, macOS, and Linux, with computer and server backup. Plan fit varies by operating system: Pro is for macOS/Linux, Desktop is for Windows desktop, and Server is for Windows Server. Mobile backup is not supported.
Who it's for
Choose MSP360 Backup if you need workstation backup with image recovery options, or if you want a specific paid tier for Windows Server, SQL Server, or a broader mix of file, image, SQL Server, and Exchange workloads. The free plan suits personal workstation use. Look elsewhere if mobile-device backup is essential, or if the required plan’s workload does not match your system.
Pros and cons
Pros
- Free file and image backup: Personal workstation users can start without an annual fee.
- Multiple recovery paths: Bare-metal restore, bootable recovery media, and incremental images address more than simple file retrieval.
- Workload-specific paid tiers: Dedicated plans distinguish desktop, Windows Server, and SQL Server backup needs.
- Broad Ultimate scope: One plan combines file, image, SQL Server, and Exchange backup with an unlimited cloud storage allowance.
Cons
- Windows server and database tiers cost substantially more: Server is $109.99 a year and SQL is $124.99 a year, well above the macOS/Linux Pro plan.
- VAT is excluded from Desktop, Server, SQL, and Ultimate prices: The stated annual price is not the full cost where VAT applies.
- No mobile backup: Phone and tablet protection requires another product.
- Free support is forum-based: The no-cost plan does not include a stated direct support channel.
Alternatives
- UrBackup is worth considering for a self-hosted, open-source file and image backup setup, with a free plan and support for Android as well as desktop platforms.
- Amanda is a free, open-source project provided as-is, making it a possible fit for buyers prepared to use software without a stated support commitment.
- Bareos offers a free open-source community edition with public repository access and complete source code for those who favor that model.
- Proxmox Backup Server may suit buyers seeking Linux- and web-platform backup with unlimited backup storage and clients in its Community plan.
- Storware Backup & Recovery is an alternative for API, Linux, self-hosted, and web environments, with a free license that excludes technical support.
- Veeam Agent for Mac is a narrower macOS-only option; its free edition is limited to one backup job and does not back up directly to object storage.
- Acronis Cyber Disaster Recovery Cloud is an alternative when disaster recovery cloud services and pay-as-you-go billing are the priority.
- Datto Endpoint Backup for Windows is an alternative for buyers seeking consumption-based pricing tied to storage used.
Verdict
MSP360 Backup is a strong match for workstation users who want a free file-and-image plan and for organizations that need a defined Windows Server, SQL Server, or broader backup tier. Its recovery options and workload-specific plans are the main reasons to choose it. Look elsewhere for mobile backup, or compare carefully if VAT-excluded pricing and the higher server and database annual costs are a concern.
Getting started
- Visit the MSP360 Backup website.
- Choose a plan for a personal workstation or the system and workload you need to back up.
- Select Windows, macOS, or Linux as applicable to your plan.
- Use the listed 15-day trial if you want to try the software before a paid plan.
Limits worth knowing
The free plan is for personal workstation backup and includes file and image-based backup with forum-based support. The 15-day trial is listed. Desktop, Server, SQL, and Ultimate prices exclude VAT.
Questions
Is there a free plan?
Yes. The Free plan is $0.00 per free and covers personal workstation backup, file and image-based backup, and forum-based support.
What does MSP360 Backup cost?
Annual prices are $19.99 for Pro (macOS/Linux), $29.99 for Desktop, $109.99 for Server, $124.99 for SQL, and $179.99 for Ultimate. Desktop, Server, SQL, and Ultimate prices exclude VAT.
Which platforms does it support?
It supports Windows, macOS, and Linux. Mobile backup is not supported.
Can it back up servers?
Yes. The listed capabilities include server backup, with separate Server and SQL plans for Windows Server and SQL Server.
What recovery options are included?
Listed recovery capabilities include bare-metal restore and bootable recovery media. The software also supports incremental images and image encryption.
Who makes MSP360 Backup?
The maker is MSP360 Backup. It was founded in 2011 and is headquartered in Pittsburgh, Pennsylvania, United States.
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