MileApp

MileApp is a field-operations platform for coordinating logistics, sales, and technical-service work. It is best for teams that need dispatch, tracking, mobile task capture, and business-system connections in one workflow. Its main constraint is task volume: Free stops at 1,000 tasks a month, while higher capacity costs more or requires custom pricing.

Overview

MileApp brings planning, execution, and monitoring together in a no-code platform. Founded in 2015 and headquartered in Jakarta, Indonesia, its maker focuses on organizations whose work takes place outside the office. The combination of dispatch and field data capture makes it relevant to more than delivery operations, though task caps will matter to teams with substantial monthly workloads.

Key features

Dispatch, routing, and visibility

Dispatch management, route planning, and real-time GPS tracking put task coordination and delivery visibility in the same workflow. Live ETAs and automated customer updates by WhatsApp or email can keep recipients informed without requiring staff to send each routine message. MileApp says its routing algorithms can reduce travel time by up to 40% while minimizing fuel consumption; that is a claimed potential, not a guaranteed outcome for every route network.

Field data capture and integrations

The Field App captures photos, signatures, location stamps, and structured data, and works offline before syncing automatically after reconnection. That makes it useful when staff need to record proof of delivery or other task details in areas with unreliable connectivity. Native Field App applications are available for Android and iOS, while the driver app is Android-only.

Webhooks and API access support task intake from WMS or ERP systems and data synchronization back to CRM systems. This can reduce manual handoffs for organizations already using those systems, although it is a stronger fit when teams can put integrations to use than when they need only basic delivery tracking.

Controls and service commitments

MileApp describes SSO and MFA integrations, granular permissions, and encryption for data at rest and in transit. It says it completed SOC 2 Type 2 and ISO 27001:2022 audits or certifications, and advertises a 99.95% uptime SLA with guaranteed 24/7 availability. Enterprise customers receive 24/7 priority support and direct communication channels to senior engineers. MileApp says more than 50,000 users process over 1.5 million tasks daily on the platform.

Pricing

The Free plan costs 0 IDR and includes unlimited users, 1,000 tasks per month, up to 10 vehicles per routing, one automation scenario, and 100 components per flow. Reaching the task cap prevents users from creating more tasks that month, and the plan does not allow extra tasks. It is a sensible starting point for smaller operations that can stay within the monthly limit, but not for teams that need predictable capacity beyond it.

Pro costs 2,500,000 IDR/mo and includes unlimited users, 2,500 tasks per month, up to 50 vehicles per routing, three automation scenarios, and 200 components per flow. Additional tasks cost IDR 1,000 each. Compared with Free, Pro more than doubles the monthly task allowance and expands routing and automation capacity; the monthly price and per-task overage make it a more deliberate choice for growing operations than a casual upgrade. Enterprise has custom pricing and includes unlimited tasks, vehicles, automation scenarios, and components, so it is the tier to consider when Pro's caps are not workable.

Platforms

MileApp is available on Android, iOS, web, and API. The Field App has native Android and iOS applications, but the driver app is available on Android.

Who it's for

MileApp is best suited to logistics, sales, and technical-service teams that coordinate field tasks and benefit from a shared workflow for dispatch, tracking, mobile records, and integrations. Organizations with intermittent connectivity can benefit from offline capture and later synchronization. Teams whose monthly task volume exceeds the Free cap should budget for Pro or seek Enterprise pricing; those needing only a small, standalone route-planning tool may find MileApp broader than necessary.

Pros and cons

• Pro: Dispatch, live tracking, customer updates, and proof-of-delivery capture sit in one operational workflow, reducing the need to piece those functions together.
• Pro: Offline field capture with automatic synchronization supports work where connectivity is unreliable.
• Pro: API and webhook integrations can connect task intake and field data with WMS, ERP, and CRM systems.
• Con: Free users cannot create tasks beyond 1,000 in a month, and the plan offers no paid task overage.
• Con: Pro's 2,500-task allowance and IDR 1,000 extra-task charge require active volume management; Enterprise pricing is custom.
• Con: The driver app is Android-only, despite the Field App supporting both Android and iOS.

Alternatives

For a broader comparison, see Delivery Management Software.

• Route4Me is worth considering when route planning is the priority: its free plan allows 10 stops with routes saved for 7 days, while its $9.99 a month plan includes unlimited stops.
• Shipday may suit teams looking for a free order-management starting point, with a Basic plan that is free forever for up to 300 orders per month and 10 driver accounts; its full platform can also be tried free for 14 days without a credit card.
• Locus Last-Mile Delivery Software is an alternative for organizations seeking an enterprise deployment priced by scope, volume, and operational complexity.
• Routific may fit teams with up to 100 monthly orders that want all features except SMS notifications on its free plan.
• Onro offers a demo free plan with unlimited orders, users, and drivers, and may be worth comparing for teams that want to explore an all-features demo without a credit card.
• Cartwheel is another delivery-management option, with its named plan priced at $99 a month for 400 deliveries and $0.25 per order after that.
• Fleetbase may appeal to teams considering a self-hosted option; it also has a cloud plan at $29 a month with unlimited orders and users.
• Shipsy is an alternative enterprise logistics platform with custom pricing based on modules, users, shipments, sites, carriers, integrations, and implementation scope.

Verdict

Choose MileApp if your field operation needs dispatch, live delivery visibility, offline-capable task capture, and system integrations together rather than as separate tools. Its Free plan is useful for low-volume work, and Pro adds substantial task and workflow capacity, but the monthly task ceilings and custom-priced Enterprise tier make it less straightforward for teams with fluctuating or very high volumes. If Android-only driver-app support is a mismatch or you need only focused route planning, compare alternatives before committing.