MetroFax
The facts below are what the maker publishes about MetroFax, checked and dated. Our editors have not written about it yet.
Plans and prices
From MetroFax's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Essential | $9.96 a month | 550 send & receive fax pages · save $23 a year · $0 activation fee · billed annually |
| Best Value | $12.46 a month | 1,050 send & receive fax pages · save $29 a year · $0 activation fee · billed annually |
| Professional | $31.63 a month | 3,000 send & receive fax pages · save $75 a year · $0 activation fee · billed annually |
The facts
Each one read from MetroFax's own pages, with the date it was checked.
What it does
- Acquisition news
- J2 Global announced its acquisition of Bellevue-based MetroFax on March 18, 2013, without disclosing deal terms.checked 15 Oct 2026
- Activity logs
- The account provides a detailed history of sent and received faxes with downloadable activity logs.checked 15 Oct 2026
- API and SDKs
- The terms describe access through email, the website and company applications, but do not identify a public API or SDK.checked 15 Oct 2026
- Cloud integrations
- The mobile apps support importing files from Google Drive, Dropbox and Box.checked 15 Oct 2026
- Compliance support
- hipaachecked 23 Sep 2026
- Email security requirement
- Email-to-fax requires a valid SPF record; a missing or neutral SPF record causes fax failure.checked 15 Oct 2026
- Fax by email
- Users address a fax number followed by @metrofax.com, attach up to 10 files and receive delivery confirmation by email.checked 15 Oct 2026
- Fax numbers
- Accounts include a dedicated local or toll-free number in the United States or Canada, with number porting available.checked 15 Oct 2026
- Fax storage
- Received faxes are stored in the online Message Center and can also arrive as email attachments.checked 15 Oct 2026
- File formats
- The service accepts common documents, spreadsheets, PDFs and image formats including TIFF, PNG and JPEG.checked 15 Oct 2026
- Inbound faxing
- Yeschecked 23 Sep 2026
- International faxing
- Yeschecked 23 Sep 2026
- Legal provider
- The customer agreement identifies Consensus Cloud Solutions, LLC and Consensus Cloud Solutions International Ltd. as the contracting companies.checked 15 Oct 2026
- Limit: account data after closure
- MetroFax support responses on Trustpilot state that closed accounts do not retain past fax history, although received faxes remain available through the registered email.checked 15 Oct 2026
- Limit: compliance
- Forbes Advisor says MetroFax is not inherently HIPAA compliant and may not meet businesses subject to federal privacy requirements.checked 15 Oct 2026
- Limit: cover-page controls
- Tom's Guide found that MetroFax offers no cover-sheet design choices and provides limited control over fax notifications.checked 15 Oct 2026
The company
- Company headquarters
- LinkedIn lists MetroFax headquarters at 13400 NE 20th St., Suite 49, Bellevue, Washington.checked 15 Oct 2026
- Company size
- LinkedIn lists MetroFax as a privately held technology company with 11–50 employees.checked 15 Oct 2026
- Founded
- MetroFax says it was founded in 1997.checked 15 Oct 2026
- Headquarters
- Los Angeles, California, United Stateschecked 23 Sep 2026
- License and ownership
- The company states that its service software, processes, designs and related materials are owned by the company, affiliates or licensors.checked 15 Oct 2026
Money
- Free plan
- Nochecked 23 Sep 2026
- Limit: cancellations and billing
- Trustpilot complaints repeatedly report difficulty cancelling, continued charges after cancellation and slow refund responses.checked 15 Oct 2026
Where it runs
- Mobile apps
- MetroFax offers free companion apps for Android and iOS users with active subscriptions.checked 15 Oct 2026
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