Loop Order Tracking
Loop Order Tracking gives Shopify brands a branded way to keep customers informed after an order ships.
What Loop Order Tracking is
Loop Order Tracking gives Shopify brands a branded way to keep customers informed after an order ships. Merchants can customize tracking pages, send shipping notifications through their preferred email and SMS provider, and add product recommendations to encourage further purchases. The platform alerts merchants to stalled or late shipments, packages returned to sender, and other shipping issues. Loop Promise displays estimated delivery dates on product pages and at checkout; Loop describes these estimates as 90% accurate and says they are calculated nightly from historical delivery data using an AI model. The product is available through web and API. Listed connections include Klaviyo and Gorgias, plus 120+ integrations and APIs. Its Klaviyo integration can send return and shipping events for custom email and SMS flows, segments, and marketing insights. Buyers are directed to a demo for plan details.
Good
- Tracking pages can be branded and include product recommendations.
- Alerts merchants to late, stalled, and returned shipments.
- Notifications can use the merchant’s preferred email and SMS provider.
- Loop Promise displays delivery estimates on product pages and checkout.
- Lists 120+ integrations and APIs.
Watch out
- Plan details require a demo.
- Delivery estimates are described as 90% accurate.
Who it suits
Loop Order Tracking is aimed at Shopify brands where delivery questions affect support volume, customer trust, or retention. It may suit merchants who want branded tracking pages, proactive shipment alerts, or delivery estimates at checkout.
Verdict
Loop combines branded post-shipment updates with merchant alerts and delivery estimates. Its Shopify focus and demo-based plan details are worth considering before choosing it.
Plans and prices
From Loop Order Tracking's own pricing page, checked 8 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Loop Core Tracking / Checkout+ Free | Free | Returns software · US & Canada domestic return labels · Return Bars® · Advanced features |
| Essential | $155 a month | Unlimited destinations · Automated return policies · Carrier rate shopping · Workflows · Starting at $155 per month |
| Advanced | $340 a month | Shop Now · Instant Exchange · Bonus Credit · Fraud prevention · Starting at $340 per month |
The facts
Each one read from Loop Order Tracking's own pages, with the date it was checked.
What it does
- Audience
- The tracking product is described as built for Shopify, and the company says it works best for brands where delivery questions affect support volume, trust, or retention.checked 8 Oct 2026
- Delivery estimates
- Loop Promise displays estimated delivery dates on product pages and checkout, with estimates described as 90% accurate and calculated nightly using historical delivery data in an AI model.checked 8 Oct 2026
- Integrations
- Loop lists integrations for Klaviyo and Gorgias, alongside 120+ integrations and APIs for connecting with other tools.checked 8 Oct 2026
- Notifications
- Shipping notifications can be sent through the merchant’s preferred email and SMS provider, and tracking pages can be fully branded.checked 8 Oct 2026
- Proactive alerts
- Loop Tracking automatically alerts merchants about stalled or late shipments, packages returned to sender, and other shipping issues.checked 8 Oct 2026
- Product
- Loop Tracking is a branded order tracking platform that keeps customers informed after shipment to reduce support tickets and encourage repeat purchases.checked 8 Oct 2026
- Security
- Loop says it is SOC 2 certified, follows regulations including GDPR and CCPA, and encrypts stored data at rest with AES-256.checked 8 Oct 2026
- Support
- The pricing page lists a Help Center knowledge base, dedicated onboarding, a dedicated support team, performance review meetings, and a Merchant Success Manager among support offerings.checked 8 Oct 2026
- Tracking integration detail
- The Loop and Klaviyo integration can send return and shipping events to Klaviyo for custom email and SMS flows, segments, and marketing insights.checked 8 Oct 2026
- Tracking pages
- Merchants can add product recommendations to tracking pages to encourage upsell and cross-sell purchases.checked 8 Oct 2026
The company
- Company scope
- Loop says its system connects returns, exchanges, tracking, protection, order editing, checkout experiences, and workflows for ecommerce brands.checked 8 Oct 2026
- Founded
- A Loop company blog states that Loop was founded in 2017.checked 8 Oct 2026
Money
- Plan availability limit
- Loop directs buyers to a demo for plan details, while Essential and Advanced have displayed starting prices and the Core Tracking/Checkout+ tier is labeled Free.checked 8 Oct 2026
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