LiveHelpNow
The facts below are what the maker publishes about LiveHelpNow, checked and dated. Our editors have not written about it yet.
Plans and prices
From LiveHelpNow's own pricing page, checked 12 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Essential | $39 a month | Live chat · Knowledge base · Support portal · Unlimited articles · One chat domain · One knowledge base · from $39 /mo |
| Professional | $59 a month | Everything in Essential Plus · Ticketing · Workforce management · Advanced automations · Performance dashboards · Data export · Call logging · Zoom phone integration · from $59 /mo |
| Premium | $79 a month | Everything in Professional plus · White glove onboarding · Monthly success call · Priority support · Removes LiveHelpNow branding · Additional knowledge base capacity · Higher automation, reporting, and storage limits · from $79 /mo |
| Knowledge AI | $99 a month | Requires Professional or Premium · 2,000 AI Answers on Professional · 5,000 AI Answers on Premium · from $99 /mo |
| Conversational AI | $499 a month | Requires Professional or Premium · 1,000 AI Conversations on Professional · 3,000 AI Conversations on Premium · from $499 /mo + premium |
| Conversational AI Plus | $799 a month | Requires Professional or Premium · Premium includes 7,000+ AI Conversations · from $799 /mo + premium |
| Enterprise | Priced on request | For large or complex requirements · Unlimited flexibility and deeper control · Custom pricing |
The facts
Each one read from LiveHelpNow's own pages, with the date it was checked.
What it does
- AI assistance
- Built-in AI includes response suggestions, summaries, and next steps for internal agent use.checked 12 Oct 2026
- Automation
- Automations are designed to reduce repetitive work and route conversations to the right place.checked 12 Oct 2026
- Compliance
- Its help page says LiveHelpNow is PCI certified to accept payments from its customers and that its chat system complies with HIPAA rules.checked 12 Oct 2026
- Data retention
- The data protection page states chat transcripts are stored for 3 months, reporting data for 1 year, and tickets and call records for 2 years, with longer periods for Enterprise.checked 12 Oct 2026
- Integrations
- Listed integrations include HubSpot, Slack, WhatsApp, Facebook, Instagram, Freshdesk, and Mailchimp.checked 12 Oct 2026
- Live chat
- The platform offers live chat and chat bots for customer messaging.checked 12 Oct 2026
- Product
- LiveHelpNow combines chat, ticketing, knowledge, automations, and omnichannel support in one AI powered workspace.checked 12 Oct 2026
- Routing
- Intelligent Routing directs conversations based on agent skill, availability, and context.checked 12 Oct 2026
- Security
- LiveHelpNow says account data is transmitted via 256-bit encrypted SSL and stored at a SOC 2 Type II certified data center, with a backup site.checked 12 Oct 2026
- Support
- The company says customers can reach a human support team for help.checked 12 Oct 2026
- Ticketing and knowledge
- The platform includes ticketing workflows and a knowledge base for creating, organizing, and delivering answers.checked 12 Oct 2026
The company
- Company history
- LinkedIn lists LiveHelpNow as founded in 2003 and headquartered in Doylestown, Pennsylvania.checked 12 Oct 2026
- Headquarters
- Doylestown, Pennsylvania, United Stateschecked 28 Sep 2026
Where it runs
- Mobile app embedding
- LiveHelpNow documents embedding its chat in existing iOS and Android apps using a WebView, with native implementation requiring development against its streaming API.checked 12 Oct 2026
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