Freshchat
8.8#2 in live chat softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitFreshchat vs LiveHelpNow
LiveHelpNow
6.7#73 in live chat softwareFrom $39 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | Freshchat | LiveHelpNow |
|---|---|---|
| Headquarters | San Mateo, California, United States | Doylestown, Pennsylvania, United States |
| Integrations | Freshchat lists Shopify, Salesforce, Slack, Jira, and Five9 as featured integrations and says the Freshworks Marketplace has 1,000+ ready-to-install integrations. | Listed integrations include HubSpot, Slack, WhatsApp, Facebook, Instagram, Freshdesk, and Mailchimp. |
| Security | Standalone Freshchat data stores are encrypted in transit and at rest, with controls audited under SOC 2, ISO 27001, ISO 27701, and Cyber Essentials Plus certifications. | LiveHelpNow says account data is transmitted via 256-bit encrypted SSL and stored at a SOC 2 Type II certified data center, with a backup site. |
| Support | Freshchat provides support through phone, live chat, email, community forums, and a knowledge base. | The company says customers can reach a human support team for help. |
Freshchat plans
- FreeFree
- Growth$19 a month
- Pro$49 a month
- Enterprise$79 a month
LiveHelpNow plans
- Essential$39 a month
- Professional$59 a month
- Premium$79 a month
- Knowledge AI$99 a month
- Conversational AI$499 a month
- Conversational AI Plus$799 a month
Pick Freshchat if…
Freshchat suits teams that handle customer conversations across websites, apps, and messaging channels. Its free plan accommodates up to 10 agents, while paid tiers add features such as multilingual conversations and intelligent routing.
Pick LiveHelpNow if…
You want what its maker publishes above — check its page for the details.