Chatwoot
9.4#1 in help desk softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitChatwoot vs LiveHelpNow
LiveHelpNow
6.7#73 in live chat softwareFrom $39 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | Chatwoot | LiveHelpNow |
|---|---|---|
| Product | Chatwoot is an AI-powered, open-source customer support platform with an omnichannel support desk and knowledge base. | LiveHelpNow combines chat, ticketing, knowledge, automations, and omnichannel support in one AI powered workspace. |
| Security | Chatwoot states that it is SOC 2 Type II certified, GDPR compliant, and encrypts data at rest and in transit with AES-256 using AWS KMS hardware security modules. | LiveHelpNow says account data is transmitted via 256-bit encrypted SSL and stored at a SOC 2 Type II certified data center, with a backup site. |
| Support | Community Edition support is provided through Discord and GitHub, while Premium Support adds priority email support and Enterprise includes phone support and developer office hours. | The company says customers can reach a human support team for help. |
Chatwoot plans
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
LiveHelpNow plans
- Essential$39 a month
- Professional$59 a month
- Premium$79 a month
- Knowledge AI$99 a month
- Conversational AI$499 a month
- Conversational AI Plus$799 a month
Pick Chatwoot if…
Chatwoot suits support, sales, or engagement teams that want to manage multiple conversation channels together. It also fits teams that need self-hosting, API access, or a shared knowledge base.
Pick LiveHelpNow if…
You want what its maker publishes above — check its page for the details.