IVR Sys Hosted IVR

What IVR Sys Hosted IVR is

IVR Sys Hosted IVR is a cloud-hosted interactive voice response service for businesses. Users access it through a web browser, and administrators can configure the system themselves. The service can connect IVR with business computer systems and CRM so customer service advisors receive information during calls. Its cloud model is designed to scale up or down as requirements change and uses pay-as-you-go billing with no upfront hardware or infrastructure expenditure; pricing is available on request. IVR Systems says its infrastructure is intended to provide uninterrupted 24/7 service and includes a standard disaster recovery package that can switch systems during a disaster. Related information describes a secured, continuously monitored data center and maintenance of an up-to-date backup for an existing IVR system. A round-the-clock support center tracks issues through tickets and sends regular updates. The company says existing infrastructure and in-house expertise support relatively short implementation. Listed industries include travel, energy and utilities, telecommunications, business process outsourcers, and payment providers. The service is available only to Singapore customers.