IT Portal
IT Portal is a cloud-based and on-premises platform for storing and managing IT infrastructure documentation, technical data, passwords, configurations and k…
What IT Portal is
IT Portal is a cloud-based and on-premises platform for storing and managing IT infrastructure documentation, technical data, passwords, configurations and knowledge bases. It organizes information by sites, facilities, cabinets and IP networks, with a dashboard, relationship mapping and expiration alerts. Centralized password management is integrated with the documentation system. Its Open API 3.0 supports bulk reads and writes for portal objects, files, credentials and relationships, and API access is included in every plan. The maker lists more than 40 integrations, including ConnectWise, Autotask, HaloPSA, NinjaOne, Kaseya, Atera, Microsoft 365, Active Directory, Auvik and VMware vSphere. Security features listed include two-factor authentication, audit trails, granular object-level permissions and AES-256 encryption. Mobile apps for iOS and Android let users view, edit and update documentation. The maker describes the product as built for MSPs and IT departments, with current pricing and onboarding oriented toward teams of 20 or more users.
Good
- Available as cloud and on-premises deployments.
- Organizes documentation by sites, facilities, cabinets and IP networks.
- API access is included in every plan.
- More than 40 integrations are listed.
- Mobile apps support viewing and editing documentation.
Watch out
- No free plan or free trial.
- Pricing and onboarding are oriented toward teams of 20 or more.
- Teams of 20 or more are offered guided onboarding, rather than smaller teams.
Who it suits
IT Portal is intended for MSPs and IT departments that need to maintain infrastructure records, configurations and passwords. Its current pricing and onboarding are oriented toward teams of 20 or more users.
Verdict
IT Portal brings infrastructure documentation, password management and integrations into one platform, with cloud and on-premises options. Its $9/user/mo starting price and team-oriented onboarding are worth considering before choosing it.
Plans and prices
From IT Portal's own pricing page, checked 20 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Cloud — annual billing | Priced on request | 20% yearly discount at checkout |
| On Premises — 51–100 users | $14 a month | 51–100 users · 24 free client users · $14 | user/month (51-100 users) |
| Cloud — 51–100 users | $14 a month | 51–100 users · 24 free client users · $14 | user/month (51-100 users) |
| On Premises — 20–35 users | $20 a month | 20–35 users · starting at 400GBs of storage (20GBs per user) · 24 free client users · $20 | user/month (20-35 users) |
| Cloud — 20–35 users | $20 a month | 20–35 users · starting at 400GBs of storage (20GBs per user) · 24 free client users · $20 | user/month (20-35 users) |
| Cloud — 36–50 users | $700 a month | 36–50 users · 24 free client users · $700 | (flat)/month (36-50 users) |
| On Premises — 36–50 users | $700 a month | 36–50 users · 24 free client users · $700 | (flat)/month (36-50 users) |
| Cloud — 100–125 users | $1,400 a month | 100–125 users · 24 free client users · $1400 | (flat)/month (100-125 users) |
| On Premises — 100–125 users | $1,400 a month | 100–125 users · 24 free client users · $1400 | (flat)/month (100-125 users) |
| On Premises — 126+ users | Priced on request | 126+ users · — | Contact sales (126+ users) |
| Cloud — 126+ users | Priced on request | 126+ users · — | Contact sales (126+ users) |
The facts
Each one read from IT Portal's own pages, with the date it was checked.
What it does
- API
- The Open API 3.0 supports bulk reads and writes for Portal objects, files, credentials, and relationships, and the pricing page says API access is included in every plan.checked 30 Sep 2026
- Audience
- The maker describes the product as built for MSPs and IT departments, with its current pricing and onboarding oriented toward teams of 20 or more users.checked 30 Sep 2026
- Client users
- Plans include 24 free client company users, with additional client users priced at $1/user/month.checked 30 Sep 2026
- Compliance
- The pricing page describes IT Portal as SOC 2 compliant with independently audited security controls.checked 30 Sep 2026
- Documentation features
- The platform organizes IT information by sites, facilities, cabinets, and IP networks, and includes a Synopsis View dashboard, relationship mapping, and expiration alerts.checked 30 Sep 2026
- Integrations
- The maker lists 40+ integrations, including ConnectWise, Autotask, HaloPSA, NinjaOne, Kaseya, Atera, Microsoft 365, Active Directory, Auvik, and VMware vSphere.checked 30 Sep 2026
- Onboarding and support
- Subscriptions for teams of 20 or more include a 90-day guided onboarding program with a dedicated specialist, migration, training, integration setup, and ongoing support through day 90.checked 30 Sep 2026
- Password management
- IT Portal provides centralized, auditable password management integrated with its IT documentation system.checked 30 Sep 2026
- Product
- IT Portal is a cloud-based and on-premises platform for storing and managing IT infrastructure documentation, technical data, passwords, configurations, and knowledge bases.checked 30 Sep 2026
- Security
- The security page lists two-factor authentication, detailed audit trails, granular object-level permissions, and AES-256 encryption.checked 30 Sep 2026
Money
- Billing and refund
- The maker advertises month-to-month billing without a contract, pro-rated billing to the minute, and a 90-day money-back guarantee.checked 30 Sep 2026
The company
- Company
- The company identifies itself as IT Portal Inc. and lists its address as 204 E Orange St, Suite 301, Lakeland, Florida 33801.checked 30 Sep 2026
- Founded
- The company says it has earned customer trust since 2007 and identifies Alex Cabral as its founder.checked 30 Sep 2026
- Headquarters
- Lakeland, Florida, United Stateschecked 28 Sep 2026
Where it runs
- Mobile apps
- The maker says its mobile app for iOS and Android lets users securely view, edit, and update IT documentation on the go.checked 30 Sep 2026
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