IR Prognosis

What IR Prognosis is

IR Prognosis, through IR Collaborate, gives teams real-time visibility into communications performance across unified communications and contact center environments. Its call-quality monitoring is intended to help teams locate where performance degrades and take action. IR Collaborate supports cloud, on-premises and hybrid environments, and connects with enterprise platforms including Microsoft Teams, Cisco, Avaya and Oracle. Monitoring includes MOS scoring, jitter and packet-loss tracking, synthetic call tests, and SIP trunk monitoring. Prognosis combines cloud, server and edge capabilities for data collection and analysis; the listed platform is self-hosted. Iris, an AI-powered assistant embedded in Prognosis, surfaces insights, accelerates analysis and guides users toward actions. IR describes enterprise IT teams, service providers and contact center operations as intended users. IR says an NCC Group data protection impact assessment found Prognosis configured out of the box to meet GDPR requirements, while bespoke configurations should be reviewed. Pricing is by quote; IR invites prospective customers to contact sales or request a demo.