IR Prognosis
4.8#19 in voip monitoring softwareSelf-hosted
Visit
| Fact | IR Prognosis | Obkio |
|---|---|---|
| Integrations | The product connects with enterprise UC and contact center platforms including Microsoft Teams, Cisco, Avaya, and Oracle. | The ServiceNow integration creates and resolves incidents from Obkio issues and is restricted to the Premium plan. |
| Privacy | IR says an NCC Group data protection impact assessment found Prognosis configured out of the box to meet GDPR requirements, while bespoke configurations should be reviewed. | Obkio says it uses synthetic traffic and does not capture real user traffic. |
| Support | IR provides customer support and directs prospective customers to contact sales or request a demo from the product page. | Online documentation is available 24/7, while live chat and email support are listed for weekdays from 9am to 5pm EST. |
IR Collaborate is designed for enterprise IT teams, service providers and contact center operations responsible for communications performance. It suits teams working across cloud, on-premises or hybrid communications environments.
Obkio suits teams monitoring performance across multiple network locations, including small businesses, multisite organizations, MSPs, remote users, nonprofits, and educational institutions. The free plan is limited to two software agents.