InsightSofa
The facts below are what the maker publishes about InsightSofa, checked and dated. Our editors have not written about it yet.
Plans and prices
From InsightSofa's own pricing page, checked 11 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Tailored CX solution | Priced on request | Pricing depends on the solution needed · Price provided after a demo; the maker says it needs to understand the customer’s requirements. |
The facts
Each one read from InsightSofa's own pages, with the date it was checked.
What it does
- Analytics
- The platform analyzes historical data to predict how customer experience may evolve.checked 11 Oct 2026
- Automated workflows
- The platform can analyze feedback, detect defined opportunities, and assign them to the appropriate person in the organization.checked 11 Oct 2026
- Employee experience
- The maker describes lifecycle surveys that run automatically through integration with an HR system.checked 11 Oct 2026
- Feedback channels
- The maker lists email, SMS, WhatsApp, voice surveys, feedback kiosks, website widgets, and in-app surveys as feedback channels.checked 11 Oct 2026
- Implementation
- The maker says implementation typically takes a few weeks, depending on the customer journey and integration complexity.checked 11 Oct 2026
- Integrations
- The maker says it can prepare integrations with customer systems using API, CSV, sFTP, and other methods.checked 11 Oct 2026
- Metrics
- InsightSofa supports NPS, CSAT, CES, custom surveys, OES, and ISI.checked 11 Oct 2026
- Product
- InsightSofa is a customer experience management platform that collects feedback across customer touchpoints and combines CX metrics with AI-driven insights.checked 11 Oct 2026
- Security and GDPR
- The maker says data is stored securely and the platform is fully GDPR-compliant, with support for anonymous and identified feedback.checked 11 Oct 2026
- Support
- The maker lists support by email at [email protected] and by phone at +420 737 367 755.checked 11 Oct 2026
- Terminal options
- Feedback terminals are offered for outright purchase or rental; rental includes hardware, license, and support, while purchase includes a monthly license fee.checked 11 Oct 2026
- Use case
- The product experience offering is for teams validating customer problems, features, and product changes with feedback data.checked 11 Oct 2026
The company
- Headquarters
- Roudnice nad Labem, Czech Republicchecked 28 Sep 2026
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