InsightRecorder
InsightRecorder is incident-reconstruction software for teams that need one timeline combining user sessions, logs, metrics, and traces.
What InsightRecorder is
InsightRecorder is incident-reconstruction software for teams that need one timeline combining user sessions, logs, metrics, and traces. Its embeddable browser script records user steps, console output, and network timing while stating that input values are never read. A configurable rolling in-memory buffer is flushed when a bug is reported instead of recording continuously. An extension captures tabs and screens where an application SDK cannot be installed, although those screen recordings cannot be redacted. The service accepts OTLP, JSON/NDJSON, syslog, CEF, LEEF, and GELF logs and correlates records by trace ID. AI summaries and incident detection can use a customer’s OpenAI-compatible or Anthropic model, including Ollama or vLLM in a VPC. Managed cloud and self-hosted deployment are available. Plans include FREE at no cost, TEAM at $79 a month, BUSINESS at $18 a year, and COMPLIANCE at $40 a year.
Good
- Combines sessions, logs, metrics, and traces
- Supports multiple log formats and trace correlation
- Offers managed cloud and self-hosted deployment
- Includes configurable masking and server redaction
- Connects with major ticketing and incident tools
Watch out
- No free plan; paid pricing applies
- Screen recordings cannot be covered by redaction
- SOC 2 Type II, BAA, and SAML/SCIM unavailable
- Capture is flushed only when a bug is reported
Who it suits
It suits QA, support, product, platform, engineering, and security/compliance teams handling production incidents. It also fits organizations needing self-hosting or customer-controlled AI models.
Verdict
InsightRecorder brings browser evidence and observability data into a shared incident timeline. Check the capture limitations and roadmap compliance items before choosing a plan.
Plans and prices
From InsightRecorder's own pricing page, checked 9 Oct 2001.
| Plan | Price | What it gives you |
|---|---|---|
| FREE | Free | Free for 90 days · Up to 3 developers · 500 bug sessions/month · 7 days retention · 1M log records/day · 10M metric points/day · 1M trace spans/day · 1 issue tracker, no Slack |
| BUSINESS | $18 a year | Unlimited developers · 50,000 bug sessions/month · 180 days retention · Unlimited logs, metrics, and traces per day · All 7 trackers + Slack triage · Annual contract for a whole engineering org. |
| COMPLIANCE | $40 a year | Self-host · Unlimited developers, bug sessions, retention, logs, metrics, and traces · All 7 trackers + Slack triage · Your VPC, Postgres, and storage cost · Flat platform licence, not per seat · BAA, SAML/SCIM, SOC 2 Type II marked roadmap |
| TEAM | $79 a month | Unlimited developers · 5,000 bug sessions/month · 30 days retention · 10M log records/day · 100M metric points/day · 10M trace spans/day · All 7 trackers + Slack triage |
The facts
Each one read from InsightRecorder's own pages, with the date it was checked.
What it does
- AI features
- AI summaries and incident detection can use the customer’s own OpenAI-compatible or Anthropic model, including Ollama or vLLM in a VPC.checked 9 Oct 2001
- Audit and residency
- The site describes an append-only SHA-256 hash-chained audit trail with external anchoring and per-tenant US, EU, or AP data residency.checked 9 Oct 2001
- Capture limit
- Client capture uses a configurable rolling in-memory buffer that is flushed when a bug is reported, rather than always-on recording.checked 9 Oct 2001
- Compliance status
- SOC 2 evidence export is listed, while the company says its SOC 2 Type II certification, BAA, and SAML/SCIM are not yet available and are on the roadmap.checked 9 Oct 2001
- Deployment
- InsightRecorder offers managed cloud and self-hosted deployment in a customer VPC or on-premises, using a single binary and PostgreSQL.checked 9 Oct 2001
- Integrations
- The site lists Jira, Linear, GitHub, Notion, Asana, ClickUp, and Trello for two-way ticket sync, plus Slack triage and PagerDuty, Opsgenie, and Microsoft Teams incident delivery.checked 9 Oct 2001
- Log ingestion
- It accepts OTLP, JSON/NDJSON, syslog, CEF, LEEF, and GELF, and correlates records by trace ID.checked 9 Oct 2001
- PII protection
- The browser agent masks sensitive values before transmission and the server redacts again before storage using configurable, versioned tenant policies.checked 9 Oct 2001
- Purpose
- InsightRecorder reconstructs production incidents from user sessions, logs, metrics, and traces in a single evidence timeline.checked 9 Oct 2001
- SDK availability
- The site lists server SDKs for Go, TypeScript, Python, Ruby, PHP, Java, C#, and Elixir, and says they are open source under MIT.checked 9 Oct 2001
- Security controls
- The site says PostgreSQL row-level security enforces tenant isolation and granular permissions gate access to sensitive captures and logs.checked 9 Oct 2001
Where it runs
- Browser capture
- Its embeddable script captures user steps, console output, and network timing, while stating that input values are never read.checked 9 Oct 2001
- Browser extension
- A browser extension can capture tab and screen recordings on pages where the application SDK cannot be installed; the page says screen recordings cannot be covered by redaction.checked 9 Oct 2001
The company
- Intended teams
- The site identifies QA, support, product/platform, engineering, and security/compliance teams as intended users.checked 9 Oct 2001
Alternatives to InsightRecorder
- 1
Cap
Free planOpen sourceWebAPIExtensionLinux8.3From $2.42 a month - 2
Claap
Free planAndroidiOSWebAPI8.2From €29 a month - 3
ScreenApp AI Meeting Notes
Free planAndroidiOSWebAPI8.2From $19 a month - 4
Kommodo
Free planAndroidiOSWebAPI8.1From $9 a month - 5
Loom
Free planAndroidiOSWebmacOS8.0From $18 a month - 6
Visla AI Video Agent
Free planAndroidiOSWebAPI8.0Free plan