InReply
The facts below are what the maker publishes about InReply, checked and dated. Our editors have not written about it yet.
Plans and prices
From InReply's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Starter | £39 a month | 500 emails / month · 1 connected inbox · 2 users · Gmail & Outlook integration · Email support · £39/mo |
| Growth | £79 a month | 2,000 emails / month · 3 connected inboxes · 5 users · Playbook analytics · Priority support · £79/mo |
| Scale | £149 a month | 5,000 emails / month · 5 connected inboxes · 10 users · Custom rules engine · Smart auto-filing · Success manager · £149/mo |
| Business | Priced on request | 10,000 emails / month · Unlimited inboxes · Unlimited seats · Unlimited rules · Dedicated onboarding · 24/7 phone support · Talk to sales |
The facts
Each one read from InReply's own pages, with the date it was checked.
What it does
- AI processing
- The pricing page says AI processing runs through OpenAI's API and that inputs are not used to train models under OpenAI's API terms.checked 7 Oct 2026
- Auto-send controls
- Users can set a confidence threshold; messages below it are queued as drafts for review.checked 7 Oct 2026
- Data deletion
- On cancellation, InReply disconnects immediately and permanently deletes its held data within 30 days.checked 7 Oct 2026
- Email classification
- InReply classifies incoming email and routes it to workflows or escalates it to a human.checked 7 Oct 2026
- Ghost Mode
- Ghost Mode saves every reply as a draft without sending it.checked 7 Oct 2026
- Integrations
- The service connects with Gmail, Google Workspace, Outlook, and Microsoft 365 via OAuth.checked 7 Oct 2026
- Knowledge sources
- Users can provide FAQs, PDFs, CSVs, terms, documents, or website content for replies.checked 7 Oct 2026
- OAuth and passwords
- InReply says inbox access uses revocable OAuth and that it stores no passwords.checked 7 Oct 2026
- Product
- InReply reads customer emails and drafts or sends replies grounded in a business's own knowledge.checked 7 Oct 2026
- Security
- The site states that InReply is GDPR compliant, has UK data residency, is Google verified, and is SSL encrypted.checked 7 Oct 2026
- Shared inbox
- A team workspace lets multiple members work from one shared inbox without sharing credentials.checked 7 Oct 2026
- Support
- Support varies by plan from email support to priority support, a success manager, or 24/7 phone support.checked 7 Oct 2026
- Supported use cases
- The site names property agents, gym owners, and vacation rental hosts as target users.checked 7 Oct 2026
Money
- Billing
- The site says self-serve plans can be changed or cancelled at any time and have no long-term contracts.checked 7 Oct 2026
The company
- Headquarters
- London, United Kingdomchecked 28 Sep 2026
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