InReply
6.4#22 in ai email assistantsFrom £39 a monthWeb
VisitInReply vs Serif
What both publish
| Fact | InReply | Serif |
|---|---|---|
| Product | InReply reads customer emails and drafts or sends replies grounded in a business's own knowledge. | Serif places an AI employee in shared addresses such as info@, support@, and billing@ to answer routine email. |
| Security | The site states that InReply is GDPR compliant, has UK data residency, is Google verified, and is SSL encrypted. | Serif states that it is SOC 2 Type 2, GDPR, and HIPAA compliant, and that emails are not used to train general AI models or stored on its servers. |
| Shared inbox | A team workspace lets multiple members work from one shared inbox without sharing credentials. | Its AI employee operates in addresses such as info@, support@ and billing@, handling routine conversations for teams. |
InReply plans
- Starter£39 a month
- Growth£79 a month
- Scale£149 a month
- BusinessPriced on request
Serif plans
- Lite$30 a month
- Standard$50 a month
- Pro$200 a month
- Team$50 a month
- EnterprisePriced on request
- FreeFree
Pick InReply if…
You want what its maker publishes above — check its page for the details.
Pick Serif if…
Serif is aimed at small businesses and operations teams that want routine shared-inbox and document tasks automated. Its escalation and approval options may suit teams that want to review replies before allowing more independent handling.