Incido
Incido combines incident management, on-call paging, and status pages for engineering teams that prefer a clear workflow.
What Incido is
Incido combines incident management, on-call paging, and status pages for engineering teams that prefer a clear workflow. Incidents move through assessment, active response, follow-up, and closure, with severity levels and a timeline. Alerts describing the same problem can be grouped into one incident to reduce duplicate pages. On-call features include schedules, rotation layers, overrides, escalation policies, and shift verification starting with Starter. Status pages support branding, real-time updates, subscriber email notifications, component health, and scheduled maintenance. Integrations include Grafana alerts, Pingdom checks, inbound and outbound webhooks, and a REST API; Slack notifications are marked beta. Every plan includes a 14-day free trial without a credit card. Starter costs €19 a month or €179/year with annual billing. Pro costs €89 a month or €799/year, and Business costs €249 a month or €2,239/year. Enterprise uses custom annual billing.
Good
- Incident stages with severity and timeline
- Alert grouping reduces duplicate pages
- On-call schedules and escalation policies
- Branded status pages with notifications
- 14-day trial without a credit card
Watch out
- Slack notifications are marked beta
- Enterprise pricing is custom
- Additional responders cost extra on paid plans
- No free plan
Who it suits
Incido suits engineering teams managing incidents, on-call rotations, escalation, and public status communication. It is useful for teams needing alert integrations and subscriber updates in one workflow.
Verdict
Incido brings response coordination, paging, and status communication together. Its trial and tiered plans make it possible to evaluate the workflow before choosing responder and usage limits.
Plans and prices
From Incido's own pricing page, checked 8 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Starter | €19 a month | 2 responders included · + €4/month per additional responder · 5 users · 5 components · 3 monitors · 1 status page · € 19 per month; annual billing €179/year |
| Pro | €89 a month | 5 responders included · + €7/month per additional responder · 20 users · 15 components · 10 monitors · 2 status pages · € 89 per month; annual billing €799/year |
| Business | €249 a month | 10 responders included · + €12/month per additional responder · 200 users · 80 components · 50 monitors · 5 status pages · € 249 per month; annual billing €2,239/year |
| Enterprise | Priced on request | Unlimited responders · custom limits · priority support · account management · Custom annual billing |
The facts
Each one read from Incido's own pages, with the date it was checked.
What it does
- Alert grouping
- Incido groups alerts describing the same problem into one incident to reduce duplicate pages.checked 8 Oct 2026
- Compliance terms
- The DPA says Firstech AG processes customer personal data as processor and provides for customer audits with reasonable notice.checked 8 Oct 2026
- Data location
- The privacy policy states that data is processed and stored in Sweden (EEA).checked 8 Oct 2026
- Incident workflow
- Incidents move through assessment, active response, follow-up, and closure, with severity levels and a timeline.checked 8 Oct 2026
- Integrations
- The integrations page lists Grafana alerts, Pingdom checks, inbound and outbound webhooks, and REST API; Slack notifications are marked beta.checked 8 Oct 2026
- On-call
- On-call includes schedules, rotation layers, overrides, escalation policies, and shift verification starting with Starter.checked 8 Oct 2026
- Privacy
- Firstech AG says it does not sell customer data and lists Stripe, AWS, and Google among its data-sharing recipients.checked 8 Oct 2026
- Product
- Incido combines incident management, on-call paging, and status pages in one workflow.checked 8 Oct 2026
- Security
- The privacy policy says Incido uses TLS encryption, encryption at rest, role-based access control, and regular security monitoring.checked 8 Oct 2026
- Status pages
- Status pages support branding, real-time updates, subscriber email notifications, component health, and scheduled maintenance.checked 8 Oct 2026
- Target users
- Incido says it is for engineering teams that value clarity over complexity and want to focus on resolving incidents.checked 8 Oct 2026
The company
- Headquarters
- Luzern, Switzerlandchecked 28 Sep 2026
- Maker
- The imprint identifies Firstech AG at Hirschengraben 33, 6003 Luzern, Switzerland.checked 8 Oct 2026
Money
- Trial
- Every plan includes a 14-day free trial with no credit card required.checked 8 Oct 2026
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