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Incido

Incido combines incident management, on-call paging, and status pages for engineering teams that prefer a clear workflow.

Place
#16 of 25
Score
6.4
Incido's website

What Incido is

Incido combines incident management, on-call paging, and status pages for engineering teams that prefer a clear workflow. Incidents move through assessment, active response, follow-up, and closure, with severity levels and a timeline. Alerts describing the same problem can be grouped into one incident to reduce duplicate pages. On-call features include schedules, rotation layers, overrides, escalation policies, and shift verification starting with Starter. Status pages support branding, real-time updates, subscriber email notifications, component health, and scheduled maintenance. Integrations include Grafana alerts, Pingdom checks, inbound and outbound webhooks, and a REST API; Slack notifications are marked beta. Every plan includes a 14-day free trial without a credit card. Starter costs €19 a month or €179/year with annual billing. Pro costs €89 a month or €799/year, and Business costs €249 a month or €2,239/year. Enterprise uses custom annual billing.

Good

  • Incident stages with severity and timeline
  • Alert grouping reduces duplicate pages
  • On-call schedules and escalation policies
  • Branded status pages with notifications
  • 14-day trial without a credit card

Watch out

  • Slack notifications are marked beta
  • Enterprise pricing is custom
  • Additional responders cost extra on paid plans
  • No free plan

Who it suits

Incido suits engineering teams managing incidents, on-call rotations, escalation, and public status communication. It is useful for teams needing alert integrations and subscriber updates in one workflow.

Verdict

Incido brings response coordination, paging, and status communication together. Its trial and tiered plans make it possible to evaluate the workflow before choosing responder and usage limits.

Plans and prices

From Incido's own pricing page, checked 8 Oct 2026.

All about pricing
PlanPriceWhat it gives you
Starter€19 a month2 responders included · + €4/month per additional responder · 5 users · 5 components · 3 monitors · 1 status page · € 19 per month; annual billing €179/year
Pro€89 a month5 responders included · + €7/month per additional responder · 20 users · 15 components · 10 monitors · 2 status pages · € 89 per month; annual billing €799/year
Business€249 a month10 responders included · + €12/month per additional responder · 200 users · 80 components · 50 monitors · 5 status pages · € 249 per month; annual billing €2,239/year
EnterprisePriced on requestUnlimited responders · custom limits · priority support · account management · Custom annual billing

The facts

Each one read from Incido's own pages, with the date it was checked.

What it does

Alert grouping
Incido groups alerts describing the same problem into one incident to reduce duplicate pages.checked 8 Oct 2026
Compliance terms
The DPA says Firstech AG processes customer personal data as processor and provides for customer audits with reasonable notice.checked 8 Oct 2026
Data location
The privacy policy states that data is processed and stored in Sweden (EEA).checked 8 Oct 2026
Incident workflow
Incidents move through assessment, active response, follow-up, and closure, with severity levels and a timeline.checked 8 Oct 2026
Integrations
The integrations page lists Grafana alerts, Pingdom checks, inbound and outbound webhooks, and REST API; Slack notifications are marked beta.checked 8 Oct 2026
On-call
On-call includes schedules, rotation layers, overrides, escalation policies, and shift verification starting with Starter.checked 8 Oct 2026
Privacy
Firstech AG says it does not sell customer data and lists Stripe, AWS, and Google among its data-sharing recipients.checked 8 Oct 2026
Product
Incido combines incident management, on-call paging, and status pages in one workflow.checked 8 Oct 2026
Security
The privacy policy says Incido uses TLS encryption, encryption at rest, role-based access control, and regular security monitoring.checked 8 Oct 2026
Status pages
Status pages support branding, real-time updates, subscriber email notifications, component health, and scheduled maintenance.checked 8 Oct 2026
Target users
Incido says it is for engineering teams that value clarity over complexity and want to focus on resolving incidents.checked 8 Oct 2026

The company

Headquarters
Luzern, Switzerlandchecked 28 Sep 2026
Maker
The imprint identifies Firstech AG at Hirschengraben 33, 6003 Luzern, Switzerland.checked 8 Oct 2026

Money

Trial
Every plan includes a 14-day free trial with no credit card required.checked 8 Oct 2026

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