IdleVoip
The facts below are what the maker publishes about IdleVoip, checked and dated. Our editors have not written about it yet.
The facts
Each one read from IdleVoip's own pages, with the date it was checked.
What it does
- AI receptionist
- The AI receptionist handles natural-language calls, takes messages and escalates requests or frustration to a person; it does not confirm bookings or payments.checked 13 Oct 2026
- Audio privacy
- Speech recognition and voice synthesis run on the customer’s machine, so caller audio stays on that server.checked 12 Oct 2026
- Call reporting
- Reports include call volume, answer rate, service level, peak hours, sentiment and per-agent performance, with CSV export and scheduled email summaries.checked 12 Oct 2026
- Call routing
- Its web console configures inbound numbers, business hours, IVR, ring groups, queues, extensions, follow-me and voicemail.checked 13 Oct 2026
- Capacity limit
- The default configuration is described as handling around ten concurrent calls on a modest server, with capacity adjustable for busier sites.checked 13 Oct 2026
- Deployment
- OpenIdle deploys and manages IdleVoip on the customer’s server or VPS.checked 13 Oct 2026
- Integrations
- IdleVoip works with any SIP trunk provider and any SIP desk phone or softphone.checked 12 Oct 2026
- Intended customers
- IdleVoip is presented for SMEs, practices, agencies and small contact centres.checked 13 Oct 2026
- Language limit
- The assistant currently speaks English in a South African register; multilingual recognition is on the roadmap.checked 12 Oct 2026
- Language support
- The assistant currently speaks English in a South African register; multilingual recognition is listed as a roadmap item.checked 13 Oct 2026
- PBX features
- The system includes extensions, SIP trunks, inbound numbers, IVR, ring groups, queues, business hours, voicemail, conferences and hold music.checked 12 Oct 2026
- Privacy
- Speech recognition and voice synthesis run on the customer’s server, and call recording requires both an enabled console setting and a spoken consent notice.checked 13 Oct 2026
- Product
- IdleVoip is a self-hosted business PBX with an AI receptionist, managed by OpenIdle.checked 12 Oct 2026
- Purpose
- IdleVoip is a self-hosted business PBX with extensions, queues, voicemail, call recording and an AI receptionist.checked 13 Oct 2026
- Recording controls
- Call recording requires both a console switch and a spoken consent notice, enforced in the dialplan.checked 12 Oct 2026
- Reporting
- Call reports include answer rate, service level, peak hours and per-agent performance, with CSV export and scheduled email summaries.checked 13 Oct 2026
- Security and retention
- The product describes four roles, hashed passwords, CSRF protection, audit logging and configurable retention periods.checked 13 Oct 2026
- Security controls
- The product describes four roles, hashed passwords, CSRF protection and an audit log for changes.checked 12 Oct 2026
- Storage integration
- Recordings can be archived to any S3-compatible bucket, including one in South Africa.checked 13 Oct 2026
Money
- Billing controls
- The system supports rand-denominated per-second rate cards, spend tracking, monthly budgets and international-call blocking.checked 13 Oct 2026
- Call billing
- Billing supports per-second rand rate cards, spend tracking and configurable hard budgets.checked 12 Oct 2026
Where it runs
- Browser phone
- The web console includes a browser softphone with dialing, contacts, voicemail, hold, mute, transfer and three-way calls.checked 12 Oct 2026
- Browser softphone
- The web console includes a browser SIP phone with transfer, hold, mute, three-way calls and do-not-disturb.checked 13 Oct 2026
The company
- Founded
- 2018checked 19 Oct 2026
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