Horizon Inspection Software

Horizon Inspection Software is Carson Dunlop’s business suite for home inspectors who want reporting, job administration, and customer follow-up in one place. It is a practical match for solo operators and multi-inspector companies with established workflows, but the announced end of service makes it a temporary rather than strategic purchase.

Overview

Horizon combines report production, appointment booking, invoicing, payment collection, and marketing tools in a single inspection-focused system. Its report engine supplies professionally authored technical material, illustrations, photographs, automatic defect summaries, and customizable organization and tagging. That combination can reduce handoffs between a report writer, calendar, and customer-management tool.

The service runs in the cloud and supports online or offline work. Carson Dunlop says reports stay online for seven years and that reports, work orders, and photos are archived. The central business risk is its planned shutdown on December 15, 2026; access is expected to continue only through that date.

Key features

Reporting and field capture

Expert-written content and built-in visual material give inspectors a substantial starting point for professional reports. Automatic defect summaries can speed delivery, while custom templates, organization, and tags let a firm impose its own structure instead of accepting a fixed format.

Horizon Mobile for Android and iOS records inspection data and photos in the field, and offline capability is useful in properties with unreliable reception. Mobile behavior is not identical to desktop use: some website functions, including photo uploading, can work differently on Android and iOS. Inspectors who demand feature parity on every device should account for that limitation.

Scheduling, billing, and marketing

One-entry booking, automatic confirmation emails, calendar tools, agent and client tracking, configurable availability, contracts, and invoicing cover the administrative path from booking to payment. Payment collection is included, so a small firm can keep transactions alongside its inspection records rather than adding a separate process.

Automated follow-up emails and agent-activity tracking extend the product beyond report writing. They are most useful to businesses that actively cultivate referral relationships; inspectors who only need a report editor may find the broader platform unnecessary.

Connections and support

Horizon connects with HomeBinder, RecallChek, Guardian Financial, Inspector’s Edge, Listen360, ISN, Nxt Inspekt, Google Calendar, and Eye-Stick. Google Calendar is a one-way feed from Horizon: scheduled inspections are pushed outward, and each inspector uses an individual account. It is not a two-way scheduling hub.

Carson Dunlop advertises unlimited live technical help, one-to-one onboarding, instructional videos, and continuing training. Phone support is offered Monday through Friday, 8 AM to 7 PM ET, a useful coverage window for working inspectors.

Pricing

The Monthly subscription costs $79 a month; each inspector needs a subscription, while Admin and Customer Service accounts are free. The Annual subscription is $799 a year under the same per-inspector rule, making it the lower effective rate for a year-long commitment.

A separate Monthly Plan is $79 a month, and the Annual Plan is shown as $67 a year with “Billed $799 Yearly; Save $150.” The published labels are inconsistent, so buyers should confirm which annual listing applies to their account before paying. There is no stated quota on inspections, but seat charges matter for multi-inspector firms, and the December 2026 shutdown makes a long renewal commitment difficult to justify.

Platforms

Horizon supports Android, iOS, macOS, web, and Windows. Horizon Web is documented for Windows 10 and Mac OS X, while the website and Horizon Mobile support Android and iOS. The desktop and mobile experiences can differ, particularly for photo-related functions.

Who it's for

Solo inspectors get reporting, scheduling, contracts, invoicing, payments, and marketing without assembling several services. Multi-inspector firms can use individual inspector subscriptions, shared business administration, agent tracking, and onboarding support. It is a poor fit for a company selecting software to operate well beyond 2026, or for teams requiring two-way Google Calendar synchronization and identical mobile and desktop workflows.

Pros and cons

• Pros: Reporting, booking, invoicing, payment collection, and marketing are combined; offline mobile capture helps at poorly connected properties; seven-year online report hosting and archiving support record retention; broad partner integrations and live support add operational coverage.
• Cons: Carson Dunlop plans to end Horizon on December 15, 2026; Google Calendar sync is one way; mobile website features can differ from desktop behavior; every inspector requires a paid seat, and the annual pricing labels need clarification.

Alternatives

Browse our Home Inspection Software category for a wider comparison. Choose 3D Inspection Systems if a free plan and 30-day live evaluation are priorities. Eneris suits buyers wanting freemium access and a low-cost Standard plan. ReportHost is a better match for pay-per-report billing or Linux support. SpecMind offers a no-cost tier capped at five published reports. InspectDesk is an iOS-only option with a free single-inspection tier. ScribeWare works for inspectors preferring per-report pricing. HomeGauge provides a 30-day trial without a free plan. QuickInspect offers pay-per-report and low-volume monthly plans.

Verdict

Look elsewhere if you need a platform to remain in service after December 15, 2026, two-way calendar synchronization, or consistent behavior across mobile and desktop.