Helpy
The facts below are what the maker publishes about Helpy, checked and dated. Our editors have not written about it yet.
Plans and prices
From Helpy's own pricing page, checked 12 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Self Hosted | $40 a month | Includes every feature offered · privacy and security · core and advanced ticketing · helpcenter and knowledgebase · live chat · team permissions · Annual contract required; per seat |
| Essential | Priced on request | Cloud hosted only |
| Essential | — | Cloud hosted only |
| Basic | Priced on request | Cloud hosted only · Core ticketing · Advanced ticketing · Customizable help center · API · Knowledge base |
| Basic | — | Cloud hosted only · Core ticketing · Advanced ticketing · Customizable help center · API · Knowledge base |
| Enterprise | Priced on request | Multiple accounts · full whitelabel · resell rights · product embed |
The facts
Each one read from Helpy's own pages, with the date it was checked.
What it does
- AI
- The maker says its Carin AI agent can solve 50–80% of requests autonomously.checked 12 Oct 2026
- API access
- Yeschecked 20 Sep 2026
- Authentication
- The maker lists SAML, OAuth, and LDAP single sign-on for private cloud deployments.checked 12 Oct 2026
- Customer portal
- Yeschecked 20 Sep 2026
- Data masking
- Its data masking feature automatically scrubs email addresses, phone numbers, Social Security numbers, IP addresses, and credit card numbers from support communications.checked 12 Oct 2026
- Deletion requests
- Helpy supports deleting or anonymizing customer data in response to GDPR or CCPA deletion requests.checked 12 Oct 2026
- Developer tools
- Helpy includes a REST API and internal and external webhooks for integrations.checked 12 Oct 2026
- Help center
- Yeschecked 20 Sep 2026
- Integrations
- Listed integrations include HubSpot, Jira, Salesforce, GitHub, Google Sheets, Slack, Trello, and Zapier; Helpy also offers an Open API.checked 12 Oct 2026
- Live chat
- Helpy Connect provides one-to-one live chat, contextual knowledgebase suggestions, a pre-chat form, and chat-to-email follow-up.checked 12 Oct 2026
- Privacy
- Helpy can be deployed on a server in the customer’s cloud, data center, or office to enforce its own data storage, retention, and access policies.checked 12 Oct 2026
- Product
- Helpy is a customer support platform designed for organizations that want control over customer data.checked 12 Oct 2026
- Self-hosted requirement
- The Helpy Pro installation guide states that it currently runs on Ubuntu 18.04 and requires at least 2 GB of RAM.checked 12 Oct 2026
- Shared inbox
- Yeschecked 20 Sep 2026
- SLA management
- Yeschecked 20 Sep 2026
- Support
- Helpy provides a support knowledgebase and support by email or chat.checked 12 Oct 2026
- Ticket automation
- Yeschecked 20 Sep 2026
- Ticketing
- Helpy includes ticket statuses, groups, canned replies, private notes, triggers, auto assignment, advanced search, and satisfaction tracking.checked 12 Oct 2026
Money
- Trial
- Helpy Cloud offers a 14-day trial, and the start page says it is free for 3 agents with no credit card required.checked 12 Oct 2026
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