HelpWire
HelpWire is remote-support software for providing on-demand help and unattended access to workstations.
What HelpWire is
HelpWire is remote-support software for providing on-demand help and unattended access to workstations. An operator can send a dedicated link for an on-demand session, which clients can join without an account or credentials; clients must approve access and can revoke it. During a session, operators can control the remote keyboard, mouse, and clipboard, transfer files, and work across multiple monitors. Connections use peer-to-peer links by default and switch to relay servers when a direct connection is unavailable. A web portal organizes client profiles, notes, groups, and session timelines, while team permissions can be set globally or for specific groups. HelpWire says session data uses TLS and AES-256 encryption, and portal accounts can use OTP-based two-factor authentication. Operators can connect to Windows, Linux, and macOS devices; Wayland support does not include login-screen access. The free plan is free and lists one active operator, five unattended devices, and one remote session at a time. HelpWire is in early access, with all features unlocked and paid plans expected to launch in Q3–Q4 2026.
Good
- Clients can join on-demand sessions without accounts.
- Supports file transfer and multiple monitors.
- Client directory includes notes and session timelines.
- Free tier includes five unattended devices.
- Session data uses TLS and AES-256 encryption.
Watch out
- Free tier allows one active operator.
- Only one remote session at a time on Free.
- Wayland login-screen access is unavailable.
- Excessive usage may be automatically limited.
Who it suits
HelpWire is designed for IT departments, managed service providers, and help desk teams that support Windows, Linux, or macOS workstations. Its free tier may suit a single operator managing up to five unattended devices.
Verdict
HelpWire combines link-based support sessions with unattended access and client-management tools. The free tier has defined operator and session limits, while paid plans are listed as coming soon.
Plans and prices
From HelpWire's own pricing page, checked 3 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Free | Free | 1 active operator · 5 unattended devices · Unlimited* on-demand sessions · 1 remote session at a time · No nag screens · No session cutoffs |
| Solo | $100 a month | 1 active operator · 50 unattended devices · Unlimited on-demand sessions · Multiple remote sessions at a time · Coming soon; all plans fully unlocked during early access |
| Team | $300 a month | 4 active operators · 250 unattended devices · Unlimited on-demand sessions · Multiple remote sessions at a time · Operator permissions · Coming soon; all plans fully unlocked during early access |
| Business | $700 a month | 10 active operators · 800 unattended devices · Unlimited on-demand sessions · Multiple remote sessions at a time · Operator permissions · Coming soon; all plans fully unlocked during early access |
| Custom Solutions | Priced on request | Custom quoted plans above Business · For organizations needing 11+ operators or 1,000+ unattended devices |
The facts
Each one read from HelpWire's own pages, with the date it was checked.
What it does
- Client management
- The web portal provides a client directory, profiles and notes, client groups, and a chronological session timeline.checked 3 Oct 2026
- Connectivity
- HelpWire uses direct peer-to-peer connections by default and falls back to relay servers when a direct connection is not possible.checked 3 Oct 2026
- Consent and trust
- Clients must approve on-demand access, can revoke access, and HelpWire says its applications are DigiCert-signed.checked 3 Oct 2026
- Intended users
- HelpWire says it is designed for IT departments, managed service providers, and help desk teams.checked 3 Oct 2026
- No-account option
- HelpWire Quick Connect supports on-demand sessions without an account and is available for Windows, macOS, and Linux.checked 3 Oct 2026
- Pricing status
- HelpWire describes itself as being in early access, with all features currently unlocked and paid plans expected to launch in Q3–Q4 2026.checked 3 Oct 2026
- Product
- HelpWire provides on-demand remote support and unattended remote access for workstations.checked 3 Oct 2026
- Remote control
- During sessions, operators can control the remote keyboard, mouse, and clipboard, transfer files, and work with multiple monitors.checked 3 Oct 2026
- Security
- HelpWire says remote session data is protected with TLS and AES-256 encryption, and web portal accounts can use OTP-based two-factor authentication.checked 3 Oct 2026
- Session setup
- Operators can send a dedicated connection link so clients can join without creating an account or entering credentials.checked 3 Oct 2026
The company
- Founded
- 2023checked 28 Sep 2026
- Headquarters
- Reston, Virginia, USAchecked 28 Sep 2026
- Maker
- HelpWire is a standalone division of Electronic Team, Inc., introduced in 2023; the company says its journey began in 2001.checked 3 Oct 2026
- Team management
- Operators can be invited to an organization and assigned global or group-specific permissions for client access.checked 3 Oct 2026
Money
- Free plan
- Yeschecked 22 Sep 2026
- Free plan limit
- The Free tier lists one active operator, five unattended devices, and one remote session at a time; the site says excessive usage may be automatically limited.checked 3 Oct 2026
Where it runs
- Platform support
- The operator app connects to Windows, Linux, and macOS devices; Linux support includes Wayland and X11, though login screen access is unavailable on Wayland.checked 3 Oct 2026
- Supported platforms
- desktopchecked 22 Sep 2026
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