HealthHero EAP

Overview

HealthHero EAP is an employee assistance programme for organisations seeking confidential support for employees and their dependants. It suits employers choosing between digital self-help, counselling and wider health services in one package.

Its strongest case is the mix of counselling, digital tools and family cover, with broader services in higher tiers. The main trade-off is that structured counselling is generally limited to one referral per person each rolling year, while extra sessions cost more.

Key features

• Digital support: Every package includes the My HealthHero app and platform, with self-help content, online CBT, digital booking and referral management. This gives employees routes to support beyond arranging counselling, though the app is not a substitute for the structured sessions.
• Counselling: Packages provide telephone, video or face-to-face counselling, typically up to six or eight sessions per referral. The one-referral-per-user rolling 12-month limit makes the core allowance finite; extended counselling of up to 20 sessions is an extra-cost option.
• Urgent help: Core, Advanced and 360° include a 24/7 phone line for in-the-moment counselling and trauma support. Essentials does not include this stated package benefit, so employers prioritising round-the-clock crisis access should consider a higher tier.
• Family and employer support: All packages cover employees and dependants in line with HMRC guidelines, and include launch support, promotional materials and management information reporting. Employer reports are aggregated and anonymised, and HealthHero says the service is GDPR-compliant.
• Clinical and operational provision: HealthHero says its clinicians are registered members of BACP, IACP, BPS, UKCP, HCPC or COSCA. The service is available by phone or video 24/7/365; some organisations can be running within 24 hours. Its platform can integrate with insurers’ identity and back-end systems for eligibility, dependants, pre-authorisation and payments.
• Additional services: Advanced adds unlimited virtual GP consultations. 360° adds a physiotherapy assessment and six sessions, plus a dietitian assessment and three sessions. Extended counselling, psychological services, critical incident support and mental health training are available for extra cost.

Pricing

HealthHero is paid-only, with no free plan or free trial. The quoted per-person monthly rates below are plus VAT and based on a one-year term with 175 employees; rates vary by employee count and a minimum annual fee applies.

Essentials is the lowest-cost fit for employers who want the shared digital and counselling foundation without the stated 24/7 phone line. Core costs more for urgent phone support; Advanced is for organisations that also want virtual GP access, while 360° is for those seeking the listed physiotherapy and dietitian provision. The quoted rates are not universal per-head prices: employee count and the minimum annual fee affect the final cost.

Platforms

Employees can access the service by phone, video and mobile app, with Android, iOS and web platforms. HealthHero’s service agreement links to downloads from the Apple App Store and Google Play.

Who it's for

HealthHero EAP is aimed at organisations buying workforce support, rather than individuals shopping for a standalone app. It is a strong fit for employers wanting confidential employee and dependant cover, a digital self-help layer and counselling, with optional GP, physiotherapy and dietitian services at higher tiers. Employers needing more than the usual counselling allowance should budget for extended sessions; those needing only digital self-help may not need the broader package.

Pros and cons

• Pro: Every tier combines app-based self-help and online CBT with counselling, so support is not limited to scheduled sessions.
• Pro: Dependants are covered across all packages, extending the benefit beyond employees.
• Pro: Advanced and 360° add clearly differentiated virtual GP and physical-health services.
• Con: Structured counselling is typically capped at one referral per user per rolling year; further counselling costs extra.
• Con: The displayed monthly rates are tied to a one-year term and 175 employees, with VAT, employee-count variation and a minimum annual fee to account for.
• Con: The stated 24/7 in-the-moment phone line is included in Core, Advanced and 360°, not Essentials.

Alternatives

For a broader category comparison, see Employee Assistance Program Software. Consider Optum Global EAP if you want a paid service on Android, iOS and web with custom pricing. PAM Wellbeing is another paid option for Android, iOS and web.

TELUS Health EAP may suit organisations seeking a tailored package with pricing arranged through a demo or direct contact. Choose Acentra Health Employee Assistance Program if a freemium option is important, though its listed platform is web.

Health Assured Wisdom Wellbeing is worth comparing for its Core plan at £1.30 per person per month, plus VAT, on a 60-month term with 100+ employees; it includes a 24/7 confidential telephone helpline and six online counselling sessions. Spectrum.Life EAP+ offers paid Android, iOS and web access, with Mental Health Essentials at £3.00 per year and Mental Health Advanced also available.

ComPsych GuidanceResources is a paid web option. ESI Employee Assistance Group is another paid Android, iOS and web service, with employer-paid plans offered by quote.

Verdict

HealthHero EAP is best for employers who want counselling and digital self-help for employees and dependants, with the option to add virtual GP and physical-health services. Its family cover and tiered scope make it flexible, but the annual counselling referral limit and pricing conditions deserve close attention. Look elsewhere if you need a clearly higher standard counselling allowance without extra charges or an individual-facing app.