ESI Employee Assistance Group
ESI Employee Assistance Group is an employer-provided benefit program covering emotional and mental health, personal development and professional development.
What ESI Employee Assistance Group is
ESI Employee Assistance Group is an employer-provided benefit program covering emotional and mental health, personal development and professional development. It brings counseling and work-life support together with one-to-one coaching, wellness benefits, training and self-help resources. Master’s- and PhD-level counselors answer calls, assess needs, provide counseling in the moment and refer employees when appropriate. Counseling is available in person across the United States and Canada, through telehealth, and by text, voice or video messaging. Members also get around-the-clock access to training courses and a private member website with self-help materials. Talkspace Go access includes more than 400 self-guided and interactive courses, plus anonymous weekly therapist-led classes. Eligible users include employees, family members living in their homes and dependents up to age 26. Individual use is confidential, subject to legal safety exceptions; employers may access participation reports for trainings. The mobile app is available for Android and iOS, and services are accessible by phone or password-protected member site. Pricing is available on request.
Good
- Counseling access is available 24/7.
- Multiple counseling formats, including in-person and telehealth.
- Thousands of on-demand training courses.
- Eligible dependents can be covered up to age 26.
- Individual use is confidential, subject to safety exceptions.
Watch out
- No free plan.
- Pricing is available on request.
- Employers may see training participation reports.
- Some evaluations and treatment programs are excluded.
Who it suits
ESI is for employers seeking an assistance benefit for employees and eligible household family members or dependents. Its counseling and work-life services may suit people looking for support by phone, online or in person.
Verdict
ESI combines counseling, work-life benefits, training and self-help resources for eligible employees and family members. Readers should note the stated confidentiality exceptions, training reports and excluded services.
Plans and prices
From ESI Employee Assistance Group's own pricing page, checked 30 Sep 2001.
| Plan | Price | What it gives you |
|---|---|---|
| TotalCare EAP | Priced on request | request a quote · employer-paid benefit |
| Public Safety EAP | Priced on request | request a quote · tailored for public safety employees |
| Educators’ EAP | Priced on request | request a quote · tailored for K-12 schools |
| Higher Ed EAP | Priced on request | request a quote · tailored for college and university staff |
| HealthCare EAP | Priced on request | request a quote · tailored for healthcare employees |
| Union AP | Priced on request | request a quote · tailored for union employees |
The facts
Each one read from ESI Employee Assistance Group's own pages, with the date it was checked.
What it does
- Availability and support
- Services are available 24/7 by phone at 1-800-252-4555 and through a password-protected online member site; website issues can be submitted through the contact form.checked 30 Sep 2001
- Confidentiality
- ESI says individual use is confidential and that personal information, including names, is not shared without written permission, subject to legal safety exceptions.checked 30 Sep 2001
- Core benefits
- The program combines counseling and work-life benefits with one-to-one coaching, thousands of training courses, wellness benefits, and self-help resources.checked 30 Sep 2001
- Counseling access
- Master’s- and PhD-level counselors answer employee calls directly, perform triage, provide in-the-moment counseling, and make referrals when appropriate.checked 30 Sep 2001
- Counseling modalities
- ESI maintains a counselor network across the United States and Canada offering in-person sessions, telehealth therapy, and messaging therapy by text, voice, and video.checked 30 Sep 2001
- Customer base
- ESI says it serves more than 3,000 employers and more than 1,500,000 members, spanning government, public safety, healthcare, education, and nonprofit sectors.checked 30 Sep 2001
- Eligibility
- Services are available to employees, family members residing in their homes, and dependents up to age 26.checked 30 Sep 2001
- Employer reporting
- Employers with 25 or more employees receive aggregate utilization reports showing overall usage and service types without individual identities.checked 30 Sep 2001
- Not covered
- Examples of exclusions include actions against an employer, court-ordered evaluations or cases, ADHD psychological evaluations, treatment programs, and fitness-for-duty evaluations.checked 30 Sep 2001
- Privacy limitation
- Training is educational rather than private health information, and employers may access participation reports for trainings.checked 30 Sep 2001
- Self-help resources
- The member website provides private access to thousands of self-help articles, assessments, videos, webinars, and information resources.checked 30 Sep 2001
- Talkspace integration
- Members have access to the Talkspace Go Therapy App with more than 400 self-guided and interactive courses and anonymous weekly therapist-led classes.checked 30 Sep 2001
- Training library
- Members receive 24/7 on-demand access to thousands of training courses, certificates, videos, webinars, microlearning, and multipart courses, with new trainings added monthly.checked 30 Sep 2001
- What it does
- ESI EAP is a comprehensive employee benefit program addressing emotional and mental health, personal development, and professional development.checked 30 Sep 2001
Where it runs
- Mobile app
- The ESI mobile app gives members access to online information resources 24 hours a day, seven days a week, with links to Apple App Store and Google Play Store versions.checked 30 Sep 2001
Alternatives to ESI Employee Assistance Group
- 1
HealthHero EAP
AndroidiOSWeb6.7From £0.34 a month - 2
Optum Global EAP
AndroidiOSWeb6.6 - 3
Health Assured Wisdom Wellbeing
AndroidiOSWeb6.5From £1.30 a month - 4
Spectrum.Life EAP+
AndroidiOSWeb6.5From £0.25 a month - 5
PAM Wellbeing
AndroidiOSWeb6.4 - 6
SupportLinc
AndroidiOSWeb6.3