Acentra Health Employee Assistance Program
Acentra Health Employee Assistance Program provides confidential consultation through local licensed providers and phone support from master’s-level clinicia…
What Acentra Health Employee Assistance Program is
Acentra Health Employee Assistance Program provides confidential consultation through local licensed providers and phone support from master’s-level clinicians, available 24/7 throughout the year. Employees, their dependents, and household members can access counseling. Counselors offer brief phone assessments, explain benefits, and connect callers with local providers for EAP sessions; Acentra says it follows up to confirm that callers connected with an appropriate provider.
Worklife consultants help members locate resources for family caregiving and services such as childcare, eldercare, home repairs, education, and travel. Employees and family members can receive up to 30 minutes of legal or financial consultation at no cost or obligation for an unlimited number of separate matters; employer-related legal issues are excluded. Managers, supervisors, and union leaders can use unlimited telephonic consultations through a dedicated 24/7 toll-free number. Online resources include articles, wellness modules, webinars, locators, calculators, legal forms, and discounts. Access channels include phone, web, remote counseling, and face-to-face support. Pricing is on request.
Good
- Confidential consultation is available 24/7 year-round.
- Includes worklife resources for family and household needs.
- Legal or financial consultations include up to 30 minutes.
- Managers and union leaders have unlimited phone consultations.
- Access includes phone, web, remote, and face-to-face support.
Watch out
- Employer-related legal issues are excluded.
- Pricing is available on request.
- The EAP is listed for web access.
Who it suits
The program is for employees, their dependents, and household members seeking counseling, worklife, legal, or financial support. Managers, supervisors, and union leaders also have a dedicated consultation option.
Verdict
Acentra’s EAP combines counseling referrals with practical worklife, legal, and financial resources. Note the exclusion for employer-related legal matters and check with the program about pricing.
The facts
Each one read from Acentra Health Employee Assistance Program's own pages, with the date it was checked.
The company
- Company
- Acentra Health says it was formed in 2023 by the merger of CNSI and Kepro and is headquartered in McLean, Virginia.checked 29 Sep 2001
- Founded
- 2023checked 28 Sep 2001
- Headquarters
- McLean, Virginia, United Stateschecked 28 Sep 2001
What it does
- Contact
- The EAP site lists 1-800-713-6251 as its contact phone number and describes the program as previously named Kepro.checked 28 Sep 2001
- Counseling
- Counselors provide brief telephonic assessments, help members understand their benefits, connect them with local providers, and follow up to check the connection was made.checked 29 Sep 2001
- Crisis response
- Crisis response starts through a 24/7, 365-day call center and may include onsite support, individual consultations, group sessions, corporate briefings, and management consultation.checked 29 Sep 2001
- Follow-up
- Acentra says it follows up with every caller to ensure they have connected with an appropriate provider.checked 28 Sep 2001
- Legal and financial
- The program provides up to 30 minutes of legal or financial consultation with an attorney or financial advisor at no cost or obligation, for an unlimited number of separate matters.checked 29 Sep 2001
- Management support
- Managers, supervisors, and union leaders can access unlimited telephonic consultations through a dedicated 24/7 toll-free number.checked 29 Sep 2001
- Online privacy
- The online resource site describes access as anonymous, confidential, and secure, available from a personal device at any time.checked 29 Sep 2001
- Online resources
- Online resources include thousands of articles, health and wellness content, monthly on-demand webinars, care resource locators, financial calculators, legal forms, and a discount savings center.checked 29 Sep 2001
- Program
- Acentra Health’s EAP offers confidential consultation with a local licensed provider and/or telephonic support from master’s-level clinicians, available 24/7, 365 days a year.checked 29 Sep 2001
- Provider credentialing
- Acentra says EAP network providers submit training, licensure, and related materials for credentialing every three years.checked 28 Sep 2001
- Provider network
- Affiliate network providers submit training, licensure, and related materials for credentialing every three years.checked 29 Sep 2001
- Support contact
- The EAP contact page lists the program’s corporate headquarters at 1600 Tysons Blvd, Suite 1000, McLean, Virginia 22102.checked 29 Sep 2001
- Training
- Acentra offers seminars and webinars intended to build skills, support adaptation to change, and improve performance and personal effectiveness.checked 29 Sep 2001
- Website privacy
- Acentra says it does not sell personal data collected through its site and stores submitted identifying information in a secure environment.checked 29 Sep 2001
- Who it serves
- Counseling services are available for employees, dependents, and household members.checked 29 Sep 2001
- Worklife support
- Worklife consultants assess members’ needs and provide local resources, including family caregiving and convenience services.checked 29 Sep 2001
The full review of Acentra Health Employee Assistance Program
Overview
Acentra Health Employee Assistance Program (EAP) provides confidential support for employees, their dependents, and household members. Members can start with a local licensed provider or speak by phone with a master’s-level clinician. Telephonic support is available 24 hours a day, 365 days a year. The program is also described as offering remote counseling and face-to-face access.
The EAP was previously named Kepro. Acentra Health was formed in 2023 through the merger of CNSI and Kepro and is headquartered in McLean, Virginia. The program’s contact number is 1-800-713-6251.
Key features
Counseling and provider connections
Clinicians can conduct brief assessments by phone, explain members’ benefits, and connect them with local providers for EAP sessions. Acentra says it follows up with each caller to check that they have connected with an appropriate provider. The service is designed to offer a route from an initial call to local care rather than leaving members to navigate provider options alone.
Worklife, legal, and financial help
Worklife consultants assess a member’s needs and point them to local resources for family caregiving and convenience services. Examples include childcare, eldercare, home repairs, education, and travel. Employees and family members may also receive up to 30 minutes of legal or financial consultation at no cost or obligation for an unlimited number of separate matters. Employer-related legal issues are excluded.
Management, crisis, and training support
Managers, supervisors, and union leaders can use unlimited telephonic consultations through a dedicated 24/7 toll-free number. Crisis response begins through a 24/7 call center and may include group or individual support, corporate briefings, bereavement groups, onsite support, and management consultation. Seminars and webinars are intended to help employees and managers build skills, adapt to change, improve performance, and strengthen relationships.
Online resources and privacy
The online resource site includes articles, health and wellness modules, monthly on-demand webinars, care resource locators, financial calculators, legal forms, and a discount savings center. Acentra says access is anonymous, confidential, and secure, and can be used from a personal device at any time. It also says it does not sell personal data collected through its website and stores submitted identifying information in a secure environment.
Provider credentialing
Acentra says affiliate network providers submit training, licensure, and related materials for credentialing every three years.
Pricing
The program is listed as freemium, with a free plan and pricing available on request. Its described legal and financial consultations are available at no cost or obligation for up to 30 minutes per separate matter, with no limit on the number of matters; employer-related legal issues are excluded.
Platforms
Acentra lists web access. The EAP also provides support by phone, remote counseling, and face-to-face services. Online resources are available from a personal device at any time, according to Acentra.
Who it's for
The counseling service is for employees, their dependents, and household members. The program also has dedicated telephonic consultation access for managers, supervisors, and union leaders. Employers seeking an EAP with counseling, worklife referrals, crisis response, training, and online resources may find its broad service mix relevant.
Pros and cons
- Pros: confidential counseling, 24/7 phone support, local provider connections with follow-up, worklife resources, legal and financial consultations, management support, and crisis response.
- Pros: online materials span wellness, care navigation, legal, and financial topics, and Acentra says the resource site is anonymous and secure.
- Cons: pricing beyond the free plan is available only on request, so the listed information does not provide a standard price for comparison.
- Cons: employer-related legal issues are outside the stated legal consultation benefit.
Alternatives
Other options in the employee assistance category include Optum Global EAP, PAM Wellbeing, TELUS Health EAP, ESI Employee Assistance Group, HealthHero EAP, Spectrum.Life EAP+, CiC Employee Assistance Programme, and Empathia LifeMatters. Browse more options in Employee Assistance Program Software.
Verdict
Acentra Health EAP brings counseling and provider referrals together with practical worklife assistance, legal and financial consultations, manager support, crisis response, training, and self-service online resources. Its 24/7 availability and follow-up after referrals are useful details for organizations that want support to extend beyond an initial contact. The main pricing limitation is that anything beyond the free plan requires a request, while employer-related legal matters are expressly excluded.
Alternatives to Acentra Health Employee Assistance Program
- 1
HealthHero EAP
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Optum Global EAP
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Health Assured Wisdom Wellbeing
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Spectrum.Life EAP+
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PAM Wellbeing
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SupportLinc
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