TELUS Health EAP
TELUS Health EAP is an employer-provided service offering employees and their families mental health care, work-life support and specialised services.
What TELUS Health EAP is
TELUS Health EAP is an employer-provided service offering employees and their families mental health care, work-life support and specialised services. Care includes face-to-face counselling, digital cognitive behavioural therapy and on-demand crisis response through TELUS Health One. Members can seek help through the app, phone, video, chat, SMS, an online portal or in person, and support is available in multiple languages. Work-life services address legal assistance, financial wellbeing, relationships and personal growth; additional options include cancer care, child and family wellbeing, and wellness coaching. TELUS Health describes the care as confidential, voluntary and available around the clock. The EAP is designed to complement employers’ existing programs, and employers can track outcomes with the Workplace Outcome Suite. TELUS Health One is available on Android and iOS, as well as supported desktop browsers. Pricing is tailored to the organisation and is available on request; the product page invites organisations to arrange a demo or get in touch.
Good
- Counselling, digital CBT and on-demand crisis response
- Legal and financial wellbeing support
- Phone, app, chat, SMS and in-person access
- Support available in multiple languages
- Employers can track outcomes
Watch out
- Pricing is available only on request
- Pricing is tailored to each organisation
Who it suits
It suits organisations seeking an employee benefit that combines counselling, crisis care and practical work-life services. Employees and their families can access support through several channels.
Verdict
TELUS Health EAP brings mental health, crisis and work-life support together for employees and their families. Organisations need to contact TELUS Health for pricing and arrange access around their needs.
Plans and prices
From TELUS Health EAP's own pricing page, checked 3 Oct 2001.
| Plan | Price | What it gives you |
|---|---|---|
| TELUS Health EAP | Priced on request | Tailored to the organisation’s needs · schedule a demo or get in touch |
The facts
Each one read from TELUS Health EAP's own pages, with the date it was checked.
What it does
- Access channels
- Members can access care in-app, by phone or in person.checked 3 Oct 2001
- Availability
- TELUS Health describes its care as available around the clock, with access to clinicians and multiple ways to receive support.checked 3 Oct 2001
- Confidentiality
- TELUS Health describes its EAP care as confidential and voluntary.checked 3 Oct 2001
- Counselling and crisis care
- Services include face-to-face counselling, digital cognitive behavioural therapy and on-demand crisis response through TELUS Health One.checked 3 Oct 2001
- Integration
- TELUS Health says its services are designed to work alongside employers’ existing programs.checked 3 Oct 2001
- Languages
- TELUS Health says support is available in multiple languages.checked 3 Oct 2001
- Outcome measurement
- Employers can track outcomes using TELUS Health’s Workplace Outcome Suite.checked 3 Oct 2001
- Pricing availability
- The product page invites organisations to schedule a demo or get in touch and does not display a price.checked 3 Oct 2001
- Security
- TELUS Health says it uses security technologies and procedures, controlled facilities, and encryption in transit and at rest for certain sensitive personal information.checked 3 Oct 2001
- Specialised services
- Additional services include cancer care, child and family wellbeing, and wellness coaching.checked 3 Oct 2001
- What it does
- TELUS Health EAP provides employees and their families with mental health support, work-life services and specialised care.checked 3 Oct 2001
- Who it serves
- The EAP is presented as an employer solution that provides support to employees and their families.checked 3 Oct 2001
- Work-life services
- Work and life services cover areas including legal assistance, financial wellbeing, relationships and personal growth.checked 3 Oct 2001
The company
- Headquarters
- Vancouver, British Columbia, Canadachecked 28 Sep 2001
Where it runs
- Platform access
- TELUS Health One is available as an iOS and Android app and through supported desktop browsers including Firefox, Safari, Chrome and Edge.checked 3 Oct 2001
Alternatives to TELUS Health EAP
- 1
HealthHero EAP
AndroidiOSWeb6.7From £0.34 a month - 2
Optum Global EAP
AndroidiOSWeb6.6 - 3
Health Assured Wisdom Wellbeing
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Spectrum.Life EAP+
AndroidiOSWeb6.5From £0.25 a month - 5
PAM Wellbeing
AndroidiOSWeb6.4 - 6
SupportLinc
AndroidiOSWeb6.3