HAIP
HAIP is a hospitality AI platform combining guest communications, call analysis, and a purpose-built CRM.
What HAIP is
HAIP is a hospitality AI platform combining guest communications, call analysis, and a purpose-built CRM. Its unified inbox brings WhatsApp, Instagram, website chat, OTA messages, and Voice AI calls into a single conversation per guest. Profiles can hold stay history, upcoming bookings, lifetime revenue, preferences, sentiment, and reviews. Calls can be transcribed, summarised, and scored automatically. Guest journey automations cover welcome messages, ID collection, check-in reminders, house guides, review requests, and future-stay offers. Live integrations listed by the maker include WhatsApp Business, Instagram DM, CallerDesk, Acefone, Servetel, and MCube; eight others are marked as coming soon. HAIP is designed for luxury hospitality operations, and its maker says villa groups, boutique hotels, and travel operators across India use it. It is available through web and API. Pricing is per property per month, with a ₹1,500 minimum monthly charge and an offered 14-day trial that requires no credit card. The maker says onboarding is included and setup takes 10 minutes. The security page lists AES-256 encryption at rest and TLS 1.3 in transit.
Good
- Combines several guest messaging channels in one inbox.
- Guest profiles include booking and preference details.
- Automates guest journey messages and reminders.
- Offers a 14-day trial without a credit card.
- Onboarding is included.
Watch out
- Minimum monthly charge is ₹1,500 per property.
- GST at 18% is additional.
- Eight listed integrations are marked as coming soon.
- SOC 2 Type I is in progress; ISO 27001 is planned.
Who it suits
HAIP is aimed at luxury hospitality operations, including villa groups, boutique hotels, and travel operators. It may suit teams looking to combine guest messages, call handling, CRM records, and journey automations.
Verdict
HAIP brings guest conversations, call analysis, CRM details, and journey automation into one hospitality platform. Consider the per-property minimum and the status of integrations or compliance items relevant to your operation.
Plans and prices
From HAIP's own pricing page, checked 9 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| AI Automations | ₹99 a month | Trigger-based rules for inquiries, response delays, check-in, check-out and completed calls · ₹99 / property / mo |
| Instagram DM | ₹99 a month | IG inbox · Guest auto-linking · Conversation history · ₹99 / property / mo |
| CRM & Leads360 | ₹149 a month | Guest profiles · Inquiry pipeline · Internal notes · Source attribution · ₹149 / property / mo |
| AI Reports | ₹149 a month | Weekly agent digest · Monthly executive report · Owner daily dashboard · After-call wrap-up PDF · ₹149 / property / mo |
| ₹199 a month | Unified inbox · Templates · Campaigns · Subscriber management · Automations · ₹199 / property / mo | |
| AI Insights & Analytics | ₹199 a month | Conversion funnel · Agent scorecards · Channel attribution · Revenue intelligence · Direct vs OTA mix · ₹199 / property / mo |
| AI Concierge | ₹249 a month | Requires WhatsApp · AI-drafted replies · Human approval mode · Autonomous mode with confidence threshold · ₹249 / property / mo |
| IVR & Calls | ₹299 a month | Call capture · Recording storage · Missed call detection · Agent forwarding · Call log · ₹299 / property / mo |
| AI Call Intelligence | ₹399 a month | Requires IVR & Calls · Transcription · Auto wrap-up cards · QA scoring · Missed revenue flags · ₹399 / property / mo |
| Enterprise — custom AI | Priced on request | Dedicated model fine-tuning · Custom integrations · SLA · On-prem option · Custom |
The facts
Each one read from HAIP's own pages, with the date it was checked.
What it does
- Audience
- The maker says HAIP is designed for luxury hospitality operations and is used by villa groups, boutique hotels and travel operators across India.checked 9 Oct 2026
- Automations
- Guest journey automations include welcome messages, ID collection, check-in reminders, house guides, review requests and future-stay offers.checked 9 Oct 2026
- Compliance status
- HAIP says it is DPDP-ready, GDPR-aligned, SOC 2 Type I is in progress for 2026 Q4, and ISO 27001 is planned for 2027.checked 9 Oct 2026
- Data protection
- The security page says data is encrypted with AES-256 at rest and TLS 1.3 in transit, and Indian tenants default to AWS Mumbai residency.checked 9 Oct 2026
- Enterprise options
- The security page lists SAML/SCIM, EU data residency, bring-your-own KMS key and a dedicated VPC as Enterprise options.checked 9 Oct 2026
- Guest CRM
- Guest profiles include stay history, upcoming bookings, lifetime revenue, preferences, sentiment and reviews.checked 9 Oct 2026
- Integrations
- The integrations page lists WhatsApp Business, Instagram DM, CallerDesk, Acefone, Servetel and MCube as live integrations; it labels eight others coming soon.checked 9 Oct 2026
- Pricing terms
- Pricing is per property per month, with a ₹1,500 minimum monthly charge; the maker says annual billing saves 20%, GST at 18% is additional, and there are no lock-ins.checked 9 Oct 2026
- Product
- HAIP describes itself as a hospitality AI intelligence platform combining unified communications, AI call analysis and a purpose-built CRM.checked 9 Oct 2026
- Support
- The pricing page lists onboarding as included and says setup takes 10 minutes.checked 9 Oct 2026
- Unified inbox
- The inbox brings WhatsApp, Instagram, website chat, OTA messages and Voice AI calls into a single conversation per guest.checked 9 Oct 2026
- Voice AI
- HAIP says calls can be transcribed, summarised and scored automatically.checked 9 Oct 2026
Money
- Trial
- HAIP offers a 14-day free trial with no credit card required.checked 9 Oct 2026
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