gWorks Utility Billing
gWorks Utility Billing is web-based cloud software for local governments handling electric, water, and sewer billing from meter reads through payment.
What gWorks Utility Billing is
gWorks Utility Billing is web-based cloud software for local governments handling electric, water, and sewer billing from meter reads through payment. Staff can import reads from a meter data system or enter them by account or location, then calculate charges using rate tables, adjustments, and service tiers. It interfaces with multiple meter vendors and supports demand, subtract, and net meters. Statements can be generated in bulk or per account, printed or emailed, with tracking for residents who need paper delivery. Residents can pay online, by phone, or at the counter, and recurring monthly charges can be set up for AutoPay. The system tracks delinquent accounts and can issue notices or escalate them to collection or disconnection under local policy. gWorks says collected billing revenue posts to the general ledger automatically. Reporting includes pre-built reports for revenue trends and customer usage, plus a custom report builder. Pricing is on request, with a customized quote based on community size and selected solutions.
Good
- Handles electric, water, and sewer billing.
- Imports meter reads or accepts manual entry.
- Residents can pay online, by phone, or at the counter.
- Supports recurring AutoPay charges.
- Includes pre-built and custom reporting.
Watch out
- Pricing requires a customized quote.
- Service escalation follows local policy.
- Support phone hours are weekdays, 8 a.m. to 6 p.m. Central Time.
Who it suits
gWorks Utility Billing suits small local governments, including cities, counties, and utility districts that manage electric, water, or sewer billing. It may fit teams looking to handle billing and resident payments in one system.
Verdict
gWorks Utility Billing covers billing operations from meter data and statements through payments and delinquency workflows. Request a quote to determine the cost for your community size and selected solutions.
Plans and prices
From gWorks Utility Billing's own pricing page, checked 3 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Utility Billing | Priced on request | Pricing details provided after a no-obligation conversation · Customized quote based on community size and selected solutions |
The facts
Each one read from gWorks Utility Billing's own pages, with the date it was checked.
What it does
- Cloud access
- gWorks describes its software as cloud software, and its homepage says residents can access their bills online through the Website.checked 3 Oct 2026
- Delinquency
- The system tracks past-due accounts and can generate notices and escalate accounts to collection or disconnection according to local policy.checked 3 Oct 2026
- General ledger
- gWorks says billing revenue posts automatically to the general ledger as payments are collected.checked 3 Oct 2026
- Meter reads and rates
- Staff can import meter reads from a meter data system or enter them by location or account, then calculate charges using rate tables, adjustments, and service tiers.checked 3 Oct 2026
- Meter vendors and types
- The meter data management feature page says the product interfaces with multiple meter vendors and supports demand, subtract, and net meters.checked 3 Oct 2026
- Payments
- Residents can pay online, by phone, or at the counter, and recurring monthly charges can be set up for AutoPay.checked 3 Oct 2026
- Related modules
- gWorks lists FrontDesk Payments, Finance, Citizen Engagement, and Website as modules often used alongside Utility Billing, and says how they work together depends on the team's setup.checked 3 Oct 2026
- Reporting
- The reporting feature page describes pre-built reports for metrics such as revenue trends and customer usage, plus a custom report builder.checked 3 Oct 2026
- Statements
- Statements can be generated in bulk or per account, printed or emailed, with tracking for residents who require paper delivery.checked 3 Oct 2026
- Support
- gWorks lists software support through an online portal and phone support Monday through Friday, 8 a.m. to 6 p.m. Central Time.checked 3 Oct 2026
- What it does
- gWorks Utility Billing handles electric, water, and sewer billing from meter reads through payment.checked 3 Oct 2026
- Who it serves
- gWorks describes its cloud software as built for small local governments and identifies cities, counties, and utility districts among its audiences.checked 3 Oct 2026
The company
- Headquarters
- Omaha, Nebraska, United Stateschecked 28 Sep 2026
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