GUIREZ Guest
GUIREZ Guest is a web-based CRM for hotels and other accommodation providers, including villas and resorts.
What GUIREZ Guest is
GUIREZ Guest is a web-based CRM for hotels and other accommodation providers, including villas and resorts. It is designed to support guest relationships through personalized communication, automated follow-ups, and guest profiles. Guest data from multiple sources is brought together in a unified view, and a segment builder can group guests by engagement, sentiment score, upsell history, NPS, and other factors. Reporting includes arrivals and departures, while loyalty tiers use historical reservation data and lifetime spend. Related GUIREZ products add email marketing with AI content and image generation, messaging through two-way SMS and WhatsApp conversations, and guest feedback tools for surveys, reviews, and sentiment analysis. The feedback product says it can publish reviews to over 100 review sites. The CRM pricing page lists integration with GUIREZ PMS and Booking Engine. The customized plan includes guest profiles and stay history, post-stay emails and feedback requests, targeted campaigns, a communication log, and those integrations; no amount is listed. GUIREZ advertises dedicated onboarding, personalized guidance, and 24/7 business support, but does not guarantee uninterrupted access.
Good
- Guest records combine data from various sources
- Segments can use engagement, sentiment, and NPS
- Supports two-way SMS and WhatsApp messaging
- Offers dedicated onboarding and 24/7 business support
Watch out
- Pricing is customized and not listed
- Service availability is not guaranteed to be uninterrupted
Who it suits
GUIREZ Guest suits hotels, villas, resorts, and other accommodation providers seeking guest profiles, segmentation, communications, and loyalty tools. It may also suit hospitality businesses looking for related marketing and feedback capabilities within the GUIREZ product range.
Verdict
GUIREZ Guest combines guest records, segmentation, reporting, and communication functions for hospitality businesses. Contact GUIREZ for customized pricing and assess the service terms before choosing it.
Plans and prices
From GUIREZ Guest's own pricing page, checked 9 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Customer Relationship Management (CRM) | Priced on request | Guest profile and stay history tracking · Automated post-stay emails and feedback requests · Targeted marketing campaigns and segmentation · Centralized guest communication log · Integration with PMS and Booking Engine · Customized plan |
The facts
Each one read from GUIREZ Guest's own pages, with the date it was checked.
What it does
- Email marketing
- GUIREZ Marketing includes AI content and image generation, a drag-and-drop email composer, stay-based upgrade offers, and campaign analytics.checked 9 Oct 2026
- Guest feedback
- GUIREZ Guest Feedback offers customizable surveys, review management, sentiment analysis, and custom dashboards, and says it can publish reviews to over 100 review sites.checked 9 Oct 2026
- Guest profiles
- GUIREZ Guest aggregates data from various sources to provide a unified 360-degree view of each guest.checked 9 Oct 2026
- Guest reporting
- GUIREZ Guest includes arrivals and departures reporting and loyalty tiers based on historical reservation data and lifetime spend.checked 9 Oct 2026
- Integrations
- The CRM pricing page lists integration with GUIREZ PMS and Booking Engine; the terms also say GUIREZ may integrate with OTAs, payment gateways, analytics providers, CRM systems, and advertising platforms.checked 9 Oct 2026
- Intended customers
- GUIREZ says its services are intended for hospitality businesses, hotels, villas, resorts, and related accommodation providers.checked 9 Oct 2026
- Messaging
- GUIREZ Messaging Bot supports two-way guest conversations over SMS and WhatsApp and can initiate ticket creation in a ticketing system.checked 9 Oct 2026
- Purpose
- GUIREZ describes its CRM as a tool for hotels to build guest relationships with personalized communication, automated follow-ups, and guest profiles.checked 9 Oct 2026
- Segmentation
- Its segment builder can segment guests by engagement, sentiment score, upsell history, NPS, and other factors.checked 9 Oct 2026
- Service availability
- GUIREZ says it strives for reliable service availability but does not guarantee uninterrupted access.checked 9 Oct 2026
- Support
- GUIREZ advertises dedicated onboarding, personalized guidance, and 24/7 business support.checked 9 Oct 2026
The company
- Headquarters
- Benoa Square, Jl. Bypass Ngurah Rai No.21A, Kedonganan, Kuta, Badung Regency, Bali 80361, Indonesiachecked 28 Sep 2026
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