Fullview Cobrowsing
Fullview Cobrowsing lets support agents see and guide customers inside websites or web apps in real time, including desktop and mobile browser experiences.
What Fullview Cobrowsing is
Fullview Cobrowsing lets support agents see and guide customers inside websites or web apps in real time, including desktop and mobile browser experiences. Customers can join without downloading software, installing an extension, or entering a meeting link or code. Agents can click, point, highlight, or take control, while customers can immediately regain control. Customers may also send requests to an agent queue. During sessions, agents can view browser console logs and network data, and Fullview can automatically record sessions for review, training, issue reproduction, or developer handoff. Customers control when sessions begin, and sensitive information can be masked. Integrations include Zendesk, Intercom, Salesforce, and HubSpot; Freshdesk and Jira are listed as coming soon. Teams add a lightweight script to their web application. Pricing starts at $489/mo with a 14-day trial, and there is no free plan.
Good
- No customer software installation
- Agent click, highlight, and takeover controls
- Console and network diagnostics
- Automatic session recordings
- Sensitive data masking
Watch out
- Starts at $489/mo
- No free plan
- Freshdesk and Jira are coming soon
- Requires adding a web-app script
Who it suits
Fullview suits customer support, customer success, technical support, and onboarding teams guiding users through browser-based tasks. It is intended for teams needing agent controls, diagnostics, recordings, and helpdesk integrations.
Verdict
Fullview combines browser guidance, troubleshooting data, recordings, and privacy controls for support workflows. Its paid entry point and implementation requirement should be considered alongside the 14-day trial and listed integrations.
Plans and prices
From Fullview Cobrowsing's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Custom plan | Priced on request | Quote based on team size and monthly session volume; cobrowsing, session replays, console data, helpdesk integrations, privacy controls and data masking included |
The facts
Each one read from Fullview Cobrowsing's own pages, with the date it was checked.
What it does
- Agent control
- Agents can click, point, highlight, and take control to help customers complete tasks, while customers can regain control instantly.checked 7 Oct 2026
- Implementation
- Teams add a lightweight script to their web application, and the pricing page says most teams are up and running within a day.checked 7 Oct 2026
- Inbound requests
- Customers can send cobrowsing requests to an agent dashboard queue.checked 7 Oct 2026
- Integration availability
- Fullview lists Freshdesk and Jira integrations as coming soon on its integrations page.checked 7 Oct 2026
- Integrations
- Fullview lists Zendesk, Intercom, Salesforce, and HubSpot integrations for starting sessions from helpdesk workflows.checked 7 Oct 2026
- No customer install
- Customers can join cobrowsing without downloading software, installing an extension, or using a meeting link or code.checked 7 Oct 2026
- Privacy controls
- The product page says sensitive customer information can be masked and customers control when sessions start.checked 7 Oct 2026
- Security and compliance
- Fullview's pricing page states it is SOC 2 and GDPR compliant, hosts data on AWS in EU or US regions, and encrypts session data in transit and at rest.checked 7 Oct 2026
- Session recordings
- Fullview says it can automatically record cobrowsing sessions for review, training, issue reproduction, and developer handoff.checked 7 Oct 2026
- Troubleshooting
- Agents can access browser console logs and network data during cobrowsing sessions.checked 7 Oct 2026
- What it does
- Fullview lets support agents see and guide customers inside a website or web app in real time.checked 7 Oct 2026
- Who it is for
- Fullview describes cobrowsing use by customer support, customer success, technical support, and onboarding teams.checked 7 Oct 2026
The company
- Maker
- Fullview says it was founded in 2021.checked 7 Oct 2026
Where it runs
- Supported browser context
- The product page says cobrowsing works across desktop and mobile browser experiences.checked 7 Oct 2026
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