Forms & Workflow (OpenForms)
Forms & Workflow (OpenForms) is a paid cloud service that helps governments turn paper and PDF forms, plus resident requests, into online services and digiti…
What Forms & Workflow (OpenForms) is
Forms & Workflow (OpenForms) is a paid cloud service that helps governments turn paper and PDF forms, plus resident requests, into online services and digitized workflows. Non-technical subject matter experts can build forms with drag-and-drop tools, including step-by-step experiences that change according to respondents’ answers. Submissions can pass through multiple stages with automatic or decision-based transitions. After submission, the service can generate official records and other documents and send them to designated recipients. Listed capabilities include case management, audit trails, conditional logic, and support for multiple sites. Forms can connect with Azure AD, Esri ArcGIS, Google Analytics, Google Maps, SharePoint, govDelivery, and region-dependent payment gateways. An API supports retrieving responses, downloading response PDFs, deleting responses, and listing published forms. Data is hosted in the cloud, with Asia-Pacific data stored in Australia and other countries’ data stored in the USA. Pricing is on request. Plans list Team, Enterprise, and Enterprise Unlimited capacities.
Good
- Drag-and-drop form building
- Conditional, step-by-step forms
- Workflow stages and transitions
- API for external systems
- Case management and audit trails
Watch out
- Pricing requires a request
- SharePoint exports are not real time
- Not fully compliant with all PII laws
- Cloud data location varies by region
Who it suits
OpenForms suits cities, counties, and other government organizations digitizing public forms, conditional services, document generation, and multi-stage case workflows.
Verdict
OpenForms combines accessible form creation with conditional logic, workflow routing, document generation, integrations, and API access. Government buyers should review its data, SharePoint, and privacy limitations while requesting plan pricing.
Plans and prices
From Forms & Workflow (OpenForms)'s own pricing page, checked 8 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Team | Priced on request | Up to 5 users · 50 published forms · 10GB storage |
| Enterprise | Priced on request | Up to 30 users · 100 published forms · 50GB storage |
| Enterprise Unlimited | Priced on request | Unlimited users · Unlimited published forms · 50GB storage |
The facts
Each one read from Forms & Workflow (OpenForms)'s own pages, with the date it was checked.
What it does
- Accessibility
- The subscription sheet lists accessibility-compliant forms to WCAG 2.1 AA, and the product page says services are updated with ADA/WCAG standards.checked 8 Oct 2026
- API
- The Forms & Workflow API can connect external systems and support tasks such as retrieving responses, downloading response PDFs, deleting responses, and listing published forms.checked 8 Oct 2026
- Audience
- Granicus describes Forms & Workflow as a product for governments, including cities and counties, and says it is trusted by over 170 government agencies worldwide.checked 8 Oct 2026
- Conditional forms
- Forms can be built as step-by-step experiences that adjust based on respondents’ answers.checked 8 Oct 2026
- Data hosting
- Form data is stored in the cloud; data from Australia, New Zealand, and other Asia-Pacific countries is stored in Australia, while data from other countries is stored in the USA.checked 8 Oct 2026
- Documents
- The product can dynamically generate official records and other documents after submission and send them to designated recipients.checked 8 Oct 2026
- Form building
- Non-technical subject matter experts can use a drag-and-drop interface to create online forms and digital services.checked 8 Oct 2026
- Integrations
- Available connectors include Azure AD, Esri ArcGIS, Google Analytics, Google Maps, SharePoint, govDelivery, and region-dependent payment gateways.checked 8 Oct 2026
- Payment security
- Granicus says it recognizes its PCI DSS obligations for payment data it may transmit, store, or process, and customers can request its Attestation of Compliance.checked 8 Oct 2026
- Privacy limitation
- The help center says the product is not fully compliant with state or federal laws concerning collection or storage of personally identifiable information.checked 8 Oct 2026
- Purpose
- The product helps governments turn paper and PDF forms and resident requests into online services and digitized workflows.checked 8 Oct 2026
- SharePoint limit
- SharePoint exports run at regular intervals rather than in real time, and supported SharePoint list columns are required for export.checked 8 Oct 2026
- Workflow
- Submitted forms can move through multiple process stages with automatic or decision-based transitions.checked 8 Oct 2026
The company
- Founded
- 1999checked 28 Sep 2026
- Headquarters
- Denver, Colorado, United Stateschecked 28 Sep 2026
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