Formilla
Formilla is a customer chat service for businesses handling conversations with website visitors.
What Formilla is
Formilla is a customer chat service for businesses handling conversations with website visitors. It combines live-agent chat, website chatbot support, and visitor tracking; website is its listed chat channel. A free plan is available, along with a 15-day trial. Premium costs $13.99 a month when billed for a yearly term in full and includes one chat agent. Professional costs $39.99 a month on a yearly term and includes two agents with coverage for up to five websites. Formilla lists availability on web, Windows, macOS, iOS, and Android, along with 1,000 integrations. The Standard plan lists one chat agent, while the Premium plan also lists one agent. Formilla, the maker, was founded in 2011 and is headquartered in San Diego, California. For plan selection, the listed differences include agent capacity, website coverage, and custom team access.
Good
- Includes website chatbot and live-agent chat.
- Tracks website visitors.
- Free plan and 15-day trial are available.
- Available on web, desktop, and mobile platforms.
- Lists 1,000 integrations.
Watch out
- Standard and Premium list one chat agent each.
- Paid plans use an annual term paid in full.
Who it suits
Formilla suits businesses that want to offer website visitors live-agent chat or chatbot support. It may fit teams choosing capacity based on the number of chat agents and websites they need to cover.
Verdict
Formilla brings live chat, chatbot support, and visitor tracking into a service available across several platforms. Compare the listed agent and website limits with your team’s needs before choosing a plan.
Plans and prices
From Formilla's own pricing page, checked 23 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Standard | — | 1 chat agent |
| Premium | $13.99 a month | 1 chat agent · Based on yearly term paid in full |
| Professional | $39.99 a month | 2 chat agents · Up to 5 websites · Based on yearly term paid in full |
| Enterprise | $299.99 a month | Custom team access · Custom pricing starting from $299.99 |
The facts
Each one read from Formilla's own pages, with the date it was checked.
What it does
- Chat channels
- websitechecked 23 Sep 2026
- Included agent seats
- 1checked 23 Sep 2026
- Listed integrations
- 1000checked 23 Sep 2026
- Live agent chat
- Yeschecked 23 Sep 2026
- Visitor tracking
- Yeschecked 23 Sep 2026
- Website chatbot
- Yeschecked 23 Sep 2026
The company
- Founded
- 2011checked 28 Sep 2026
- Headquarters
- San Diego, Californiachecked 28 Sep 2026
Money
- Free plan
- Yeschecked 23 Sep 2026
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