Fork Time Guest Records
Fork Time Guest Records is the guest-record feature within Fork Time, an AI front-of-house and restaurant reservation system.
What Fork Time Guest Records is
Fork Time Guest Records is the guest-record feature within Fork Time, an AI front-of-house and restaurant reservation system. The service answers phone, email, SMS, WhatsApp and web chat, bringing conversations into one inbox associated with a guest record. Each record can contain contact details, visit history, dietary needs, allergies, occasions, seating preferences and team notes. Guest Records is included on every plan. Fork Time uses its own live booking book for reservations, deposits, waitlists, walk-ins and guest records, without requiring another reservation platform. It ranks three seating options for walk-ins and prepares text offers to refill cancellations. Phone ordering connects with CloudWaitress, PushPOS and Square POS; card holds and deposits run through Stripe. Fork Time says setup takes roughly 30 minutes and requires no hardware. It says it does not sell personal information or use Restaurant Data to train generalized AI models. Call recordings are deleted 30 days after a call, and confirmed breaches affecting restaurant data are reported within 72 hours of confirmation. The service is based in Brisbane, Queensland, Australia.
Good
- Guest records included on every plan
- Supports five guest communication channels
- Stores dietary needs and seating preferences
- Own booking book includes waitlists and walk-ins
- No hardware required for setup
Watch out
- No free plan
- Reservations plan has no AI phone answering
- No diner discovery or gift cards
- No guest segmentation
Who it suits
Fork Time Guest Records suits restaurants that want guest details, visit history and preferences connected to reservation and communication workflows. It may fit teams seeking a combined booking system and AI front-of-house service.
Verdict
Fork Time Guest Records links guest information with the service’s own reservation book and communication inbox. Plans start at $99/mo, with a 14-day trial; the Reservations plan does not include AI phone answering.
Plans and prices
From Fork Time Guest Records's own pricing page, checked 1 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Reservations | $99 a month | online reservations · one live booking book · 400 booking-confirmation SMS/month · Walk-In Assist · live waitlist · Smart Deposits · Cancellation Recovery · guest profiles · RSVPs · no AI phone answering · month to month |
| AI Front of House | $199 a month | everything in Reservations · AI voice answers, books, changes and cancels · unlimited standard restaurant calls · unlimited standard SMS and WhatsApp · concurrent calls · approved menu and restaurant knowledge · compatible AI assistant bookings · month to month |
| AI Front of House + Orders | $299 a month | everything in AI Front of House · phone ordering through CloudWaitress, PushPOS or Square · unlimited standard restaurant calls and messages · no per-cover or per-booking fees · priority support · month to month |
The facts
Each one read from Fork Time Guest Records's own pages, with the date it was checked.
What it does
- Data use
- Fork Time says it does not sell personal information or use Restaurant Data to train generalised AI models.checked 1 Oct 2026
- Guest channels
- It answers phone, email, SMS, WhatsApp and web chat, with conversations landing in one inbox against the same guest record.checked 1 Oct 2026
- Guest Records
- Guest Records stores contact details, visit history, dietary needs, allergies, occasions, seating preferences and team notes in one record per guest.checked 1 Oct 2026
- Included database
- Guest Records is included on every Fork Time plan.checked 1 Oct 2026
- Ordering integrations
- Phone ordering integrates with CloudWaitress, PushPOS and Square POS.checked 1 Oct 2026
- Payments
- Card holds and deposits run through Stripe, and Fork Time says it does not take custody of guest money.checked 1 Oct 2026
- Product limits
- Fork Time says it does not provide diner discovery, gift cards, ticketed events or marketing automation.checked 1 Oct 2026
- Reservation system
- Fork Time is its own reservation system, so reservations, deposits, waitlists, walk-in tools and guest records work without connecting another platform.checked 1 Oct 2026
- Retention and breach notice
- Call recordings are deleted 30 days after the call, and confirmed breaches affecting restaurant data are reported within 72 hours of confirmation.checked 1 Oct 2026
- Setup and hardware
- Fork Time says setup takes roughly 30 minutes and requires no hardware.checked 1 Oct 2026
- Support
- Fork Time lists [email protected] as its contact address.checked 1 Oct 2026
- Walk-ins and cancellations
- The product ranks three ways to seat a walk-in and prepares text offers to refill cancellations.checked 1 Oct 2026
- What it does
- Fork Time is an AI front of house and restaurant reservation system that answers guest calls and messages and handles reservations in the same live booking book.checked 1 Oct 2026
The company
- Headquarters
- Brisbane, Queensland, Australiachecked 28 Sep 2026
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