Fonema
Fonema provides AI voice and text agents for calls, WhatsApp, messaging, and chat.
What Fonema is
Fonema provides AI voice and text agents for calls, WhatsApp, messaging, and chat. Its agents handle lead qualification, sales follow-up, collections, appointment scheduling, and first-level customer support. Listed channels include voice, WhatsApp, SMS, web chat, email, IVR, Instagram, Messenger, Telegram, and API. Fonema says agents support more than 30 languages and more than 200 regional Spanish voices. Integrations include HubSpot, Zoho CRM, Salesforce, Google Calendar, and an API. An MCP server lets assistants such as Claude and ChatGPT access agents and call results through account OAuth. Usage pricing is billed by the second, with the Starter rate at $0.14 per minute and higher-volume rates available without a fixed monthly fee. Twilio telephony adds a $15 USD monthly line fee plus country rates, or you can connect your own SIP trunk. A free agent setup and test call are offered, with no stated trial duration.
Good
- Supports more than 30 languages
- Offers more than 200 regional Spanish voices
- Connects with HubSpot, Salesforce, Zoho CRM, and Calendar
- Provides inbound and outbound calls
- Free agent setup and test call available
Watch out
- No free plan
- Twilio line adds $15 USD monthly plus country rates
- Specific cases can take up to a week
- Concurrent calls listed as 5 calls
Who it suits
Fonema suits organizations automating inbound or outbound customer conversations across many channels. It also fits teams needing multilingual agents, CRM integrations, or API access.
Verdict
Fonema combines multilingual AI agents, broad messaging channels, integrations, and usage-based pricing. Confirm telephony charges, concurrency, and implementation timing for your call volume.
Plans and prices
From Fonema's own pricing page, checked 8 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Call center | $0.08 a month | 500K–1M min · Monthly plan contracted through sales |
| Call center growth | $0.08 a month | 1M+ min · Monthly plan contracted through sales |
| Scale | $0.11 a month | 100K–500K min · Monthly plan contracted through sales |
| Growth | $0.13 a month | De 20K a 50K min/mes · Pay-as-you-go; volume rate applied automatically to actual monthly usage |
| Pro | $0.13 a month | De 50K a 100K min/mes · Pay-as-you-go; volume rate applied automatically to actual monthly usage |
| Starter | $0.14 a month | Hasta 20K min/mes · Pay-as-you-go; billed per second on actual monthly usage |
The facts
Each one read from Fonema's own pages, with the date it was checked.
What it does
- AI data use
- Fonema says it does not use conversation content, transcripts, or recordings to train general or public AI models by default.checked 8 Oct 2026
- Channels
- The platform lists voice, WhatsApp, SMS, web chat, email, IVR, Instagram, Messenger, Telegram, and API as channels.checked 8 Oct 2026
- Enterprise capacity
- The site says enterprise customers can launch more than 10,000 calls monthly and manage up to 500 conversations in parallel.checked 8 Oct 2026
- Implementation
- Fonema says standard agents can be configured in minutes, while specific cases can take up to a week.checked 8 Oct 2026
- Integrations
- The company lists HubSpot, Zoho CRM, Salesforce, Google Calendar, and an API as integrations.checked 8 Oct 2026
- Languages and voices
- Fonema says agents support more than 30 languages and offer more than 200 regional Spanish voices.checked 8 Oct 2026
- MCP
- Fonema offers an MCP server that AI assistants such as Claude and ChatGPT can use to access agents and call results via account OAuth.checked 8 Oct 2026
- Pricing and usage
- The listed agent rate is $0.14 per minute, billed by the second, with volume pricing and no fixed monthly fee on usage tiers.checked 8 Oct 2026
- Product
- Fonema provides AI voice and text agents that handle calls, WhatsApp, and chat 24/7.checked 8 Oct 2026
- Security
- Fonema lists TLS 1.2+ in transit, AES-256 at rest, MFA, least-privilege access, and infrastructure from SOC 2 Type II or ISO 27001 certified providers.checked 8 Oct 2026
- Support
- Fonema provides Spanish-language accompaniment and lists [email protected] for sales contact.checked 8 Oct 2026
- Telephony
- Fonema telephony runs on Twilio with a $15 USD monthly line fee plus country rates, or customers can connect their own SIP trunk without Fonema telephony charges.checked 8 Oct 2026
- Use cases
- Its agents support lead qualification, sales follow-up, collections, appointment scheduling, and first-level customer support.checked 8 Oct 2026
The company
- Founded
- 2023checked 28 Sep 2026
- Headquarters
- Mexico City, Mexicochecked 28 Sep 2026
Money
- Trial
- The site offers a free agent setup and test call, but does not state a trial duration.checked 8 Oct 2026
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