FIS CBK
FIS CBK manages payment disputes and chargebacks through the dispute cycle for institutions and organizations handling card-scheme claims.
What FIS CBK is
FIS CBK manages payment disputes and chargebacks through the dispute cycle for institutions and organizations handling card-scheme claims. It centralizes claims activity with deadline tracking, rule validation, and automation. The product uses robotic process automation to reduce repetitive dispute tasks and support decision-making. Supported networks include Visa, Mastercard, American Express, Discover, and domestic card schemes. FIS says CBK integrates with existing systems and services including Visa Claim Resolution and Mastercom; the hosted solution can also connect to third-party systems through APIs. FIS describes the hosted product as SaaS, with dispute history available in Microsoft Azure Cloud. For its Hosted Solution, FIS handles technical operations, monitoring, maintenance, and compliance, and says PCI compliance is handled for that offering. The brochure describes a web interface and a Java application running in a J2EE application server on Linux or Windows. CBK is listed for web, API, and self-hosted deployment. Pricing is on request, with prospective customers directed to FIS sales.
Good
- Centralizes claims with deadlines and rule validation
- Supports several major and domestic card schemes
- Integrates with Visa Claim Resolution and Mastercom
- Hosted operations include monitoring and maintenance
Watch out
- Pricing is available on request
- Hosted PCI compliance is stated for the Hosted Solution
Who it suits
FIS CBK is intended for institutions and other organizations managing payment disputes or chargebacks across payment schemes. It may suit organizations seeking centralized claims tracking and automation.
Verdict
FIS CBK focuses on dispute workflows, claims tracking, and automation for payment organizations. Ask FIS about pricing and deployment requirements before deciding whether it fits your operation.
Plans and prices
From FIS CBK's own pricing page, checked 5 Oct 2001.
| Plan | Price | What it gives you |
|---|---|---|
| FIS CBK | Priced on request | Pricing not stated; contact FIS sales |
The facts
Each one read from FIS CBK's own pages, with the date it was checked.
What it does
- API integration
- The hosted CBK solution may be integrated with third-party systems via APIs.checked 5 Oct 2001
- Audience
- FIS describes CBK as a solution for institutions managing disputes, and its brochure says it is for organizations managing chargebacks through payment schemes.checked 5 Oct 2001
- Automation
- The solution uses robotic process automation to reduce repetitive dispute management tasks and support smarter decisioning.checked 5 Oct 2001
- Claims management
- It centralizes claims activity with deadline tracking, rule validation and automation.checked 5 Oct 2001
- Hosted operations
- For its Hosted Solution, FIS handles technical operations, monitoring, maintenance and compliance.checked 5 Oct 2001
- Hosting
- FIS describes CBK as a hosted SaaS solution with dispute history available in Microsoft Azure Cloud.checked 5 Oct 2001
- Integrations
- FIS says CBK integrates with existing solutions and third parties such as Visa Claim Resolution and Mastercom.checked 5 Oct 2001
- Purpose
- FIS CBK manages and tracks payment disputes and chargebacks across the dispute cycle.checked 5 Oct 2001
- Security and compliance
- FIS states that PCI compliance is handled for the Hosted Solution.checked 5 Oct 2001
- Technical deployment
- The brochure describes a Java application running in a J2EE application server on Linux or Windows.checked 5 Oct 2001
- Web interface
- A FIS CBK brochure describes a rich web interface.checked 5 Oct 2001
The company
- Company background
- FIS traces its roots to Systematics, a financial technology company founded in 1968, and says it is headquartered in Jacksonville, Florida.checked 5 Oct 2001
- Headquarters
- Jacksonville, Florida, United Stateschecked 4 Oct 2001
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