Engati
Engati is a chatbot and live-chat platform for building automated customer conversations across web, iOS, and Android, with multichannel deployment.
What Engati is
Engati is a chatbot and live-chat platform for building automated customer conversations across web, iOS, and Android, with multichannel deployment. Its listed capabilities include a visual flow builder, AI bot generation, knowledge-base answers, and human handoff. The Standard plan includes chatbot, live chat, and NLP support, pre-built and DIY integrations, and email support. Enterprise adds multi-language support, custom integrations and reports, priority support, and a dedicated customer success manager. Other offerings cover WhatsApp, omnichannel use, and partner programs. WhatsApp Enterprise lists generative-AI conversations, multiple digital channels, an omnichannel live-chat inbox, custom app integrations, unlimited chatbot flows, and LLM and voice integrations. Omnichannel Enterprise includes multiple messaging languages along with LLM and voice integrations. Partner options include a customizable portal, training, onboarding, and reselling support. Pricing is on request, and a 7-day trial is listed. There is no free plan.
Good
- Available on web, iOS, and Android.
- Includes a visual flow builder and AI bot generation.
- Supports knowledge-base answers and human handoff.
- Enterprise plans list custom integrations and reports.
Watch out
- There is no free plan.
- Pricing is available on request.
- The listed trial lasts 7 days.
Who it suits
Engati may suit teams seeking chatbot and live-chat tools across multiple channels, including organizations needing human handoff or partner offerings. Its Enterprise options may fit teams needing multilingual support or custom integrations.
Verdict
Engati combines bot-building, live chat, and multichannel deployment with separate WhatsApp, omnichannel, and partner offerings. Review the plan-specific capabilities and on-request pricing before choosing an option.
Plans and prices
From Engati's own pricing page, checked 22 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Partner Referral | — | Resell Engati · Sales support · Platform training and support · Marketing collateral |
| Omnichannel Enterprise | Priced on request | Custom plan · price not shown · multiple digital channels · unlimited chatbot flows · LLM and voice integrations |
| Omnichannel Pro | Priced on request | Price not shown · WhatsApp plus 1 additional digital channel · up to 5 agents · custom chatbot flows · 1000 MAUs |
| Partner | Priced on request | Request price · customizable partner portal · personalized training · bot-building and customization support · co-marketing and pre-sales support |
| Partner Preferred | — | Unlimited customers · 2 weeks onboarding |
| WhatsApp Growth | Priced on request | Price not shown · Accelerator features plus advanced chatbot flows · custom campaign flows · native CRM integration · WhatsApp Flows |
| Enterprise | Priced on request | Request price · full chatbot, live chat and NLP features · multilingual support · custom integrations and reports · priority support · dedicated CSM |
| Standard | Priced on request | Request price · chatbot, live chat and NLP · pre-built and DIY integrations · email support |
| WhatsApp Accelerator | Priced on request | Price not shown · WhatsApp inbox · broadcasts and scheduling · basic automation · Google Sheets integration · up to 5 agents · 1 WhatsApp API |
| WhatsApp Enterprise | Priced on request | Custom plan · price not shown · multiple channels · omnichannel live chat inbox · unlimited chatbot flows · custom MAUs |
| Partner Whitelabel | — | Unlimited customers · 2 weeks onboarding |
The facts
Each one read from Engati's own pages, with the date it was checked.
What it does
- AI agents
- Its AI agents support contextual conversations across WhatsApp, voice, websites, and other channels.checked 8 Oct 2026
- AI bot generation
- Yeschecked 22 Sep 2026
- Bot building
- Engati says its no-code flow builder can automate FAQs, lead qualification, and customer support interactions.checked 8 Oct 2026
- Campaign tools
- eSenseGPT includes campaign content generation and social media automation for channels such as Instagram and Facebook.checked 8 Oct 2026
- Deployment channels
- multichannelchecked 22 Sep 2026
- E-commerce
- The pricing page lists Shopify and WooCommerce integrations and features such as order notifications, abandoned-checkout automation, and product recommendations.checked 8 Oct 2026
- Generative AI
- eSenseGPT can train a bot using a website or documents, and the page says it can go live in a few minutes.checked 8 Oct 2026
- Human handoff
- Yeschecked 22 Sep 2026
- Integrations
- Engati's product documentation lists integration options including Salesforce, Google Calendar, Google Sheets, Freshdesk, JSON API, Zapier, and SMS services.checked 8 Oct 2026
- Intended users
- Engati presents solutions for businesses, partners, and e-commerce stores, and names industries including retail, real estate, education, travel, finance, government, and logistics.checked 8 Oct 2026
- Knowledge-base answers
- Yeschecked 22 Sep 2026
- Privacy
- Engati says data deletion requests can be submitted by email and customer data will be deleted within 14 working days after a request is received.checked 8 Oct 2026
- Product
- Engati describes itself as an enterprise-grade conversational AI platform for customer experience, with chatbots, live chat, campaigns, and other tools.checked 8 Oct 2026
- Published limit
- The Omnichannel Pro plan lists 1000 monthly active users and up to five agents.checked 8 Oct 2026
- Security
- Engati's privacy policy says sensitive information is encrypted using SSL and access to personal information is restricted to authorized people.checked 8 Oct 2026
- Support
- Engati says support responds during working hours and typical response time on other days is 2–4 hours.checked 8 Oct 2026
- Visual flow builder
- Yeschecked 22 Sep 2026
The company
- Company
- Engati Technologies Inc. lists offices in Wilmington, Delaware, USA, and Bengaluru, India; its about page does not state a founding year.checked 8 Oct 2026
Money
- Free plan
- Nochecked 22 Sep 2026
Where it runs
- Mobile apps
- Engati offers an agent and supervisor app for managing and responding to conversations across 15 channel platforms.checked 8 Oct 2026
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