EmpireVault Knowledge Base
EmpireVault Knowledge Base is a public article portal for customer support content.
What EmpireVault Knowledge Base is
EmpireVault Knowledge Base is a public article portal for customer support content. Customers can search articles, browse nested categories, and vote on usefulness without logging in. The same content feeds EmpireVault’s AI Help Assistant and suggested ticket replies; the assistant offers to open a ticket if it cannot find an answer. Authors can use rich text, images, embedded video, code blocks, callouts, and inline links, and edit SEO descriptions and slugs. Draft changes can remain separate from published articles. Reports track views, votes, and search queries, and flag articles with high not-helpful rates or many views without resolution. The product supports SSO, content analytics, approval workflows, and custom branding, with API, extension, and web platforms. EmpireVault Suite costs $39 a month, billed per seat per month; the 21-day trial includes two seats. There is no free plan. EmpireVault lists a REST API, signed outbound webhooks, and Civo S3-compatible storage. The company describes its platform as customer software for small and mid-sized businesses.
Good
- Customers can search without logging in.
- Draft edits can stay separate from published content.
- Reports surface unresolved and negatively rated articles.
- Help Assistant can offer to open a ticket.
- Supports SSO and content analytics.
Watch out
- No free plan.
- 21-day trial includes only two seats.
- Price is $39 per seat per month.
Who it suits
It suits small and mid-sized businesses that want a public support article portal connected to an in-app help assistant. Its reporting and authoring tools may also suit teams maintaining customer-facing content.
Verdict
EmpireVault Knowledge Base combines public self-service articles with assistant answers and article reporting. Consider the per-seat subscription and trial seat limit when planning who will use it.
Plans and prices
From EmpireVault Knowledge Base's own pricing page, checked 29 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| EmpireVault Suite | $39 a month | Every module included · 2 seats included in 21-day trial · per seat, per month |
The facts
Each one read from EmpireVault Knowledge Base's own pages, with the date it was checked.
What it does
- AI assistant
- The in-app Help Assistant uses knowledge base passages to answer questions and offers to open a ticket when it cannot find an answer.checked 29 Sep 2026
- Article authoring
- The editor supports rich text, images, embedded videos, code blocks, callouts, inline links, and editable SEO descriptions and slugs.checked 29 Sep 2026
- Compliance
- The company says ISO 27001 certification is on its 2027 roadmap and that its current practices are mapped to the ISO 27001 control framework.checked 29 Sep 2026
- Content analytics
- Yeschecked 20 Sep 2026
- Customer access
- Customers can use the public portal without logging in to search article content, browse categories, and vote articles helpful or not helpful.checked 29 Sep 2026
- Feedback and reporting
- Article reports track views, helpfulness votes, and search queries, and surface articles with high not-helpful rates or many views without resolution.checked 29 Sep 2026
- Integrations
- EmpireVault lists a REST API, signed outbound webhooks, and a Civo S3-compatible object store for knowledge base and other uploads.checked 29 Sep 2026
- Intended audience
- EmpireVault describes its platform as customer software for small and mid-sized businesses.checked 29 Sep 2026
- Organization
- Articles can be grouped into nested categories, and draft edits can be kept separate from the published version.checked 29 Sep 2026
- Product
- The Knowledge Base is a public-facing article portal and a source for EmpireVault’s AI help assistant and suggested ticket replies.checked 29 Sep 2026
- Publishing audience
- publicchecked 20 Sep 2026
- Security
- The security page states that sensitive data is encrypted at rest with AES-256-GCM and traffic is encrypted with TLS 1.2 or later.checked 29 Sep 2026
- SSO support
- Yeschecked 20 Sep 2026
- Support
- The documentation page lists [email protected] for help.checked 29 Sep 2026
- Tenant isolation
- The platform says tenant-scoped records and queries, along with composite unique indexes, enforce tenant isolation.checked 29 Sep 2026
Money
- Free plan
- Nochecked 20 Sep 2026
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