EmpireVault Knowledge Base
6.3#118 in knowledge base softwareFrom $39 a monthWebAPIExtension
VisitEmpireVault Knowledge Base vs Zendesk Guide
Zendesk Guide
8.6#3 in knowledge base softwareFrom $19 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | EmpireVault Knowledge Base | Zendesk Guide |
|---|---|---|
| Content analytics | Yes | Yes |
| Free plan | No | No |
| Integrations | EmpireVault lists a REST API, signed outbound webhooks, and a Civo S3-compatible object store for knowledge base and other uploads. | Zendesk Marketplace lists more than 1,200 apps, connectors, themes and partners. |
| Publishing audience | public | both |
EmpireVault Knowledge Base plans
- EmpireVault Suite$39 a month
Zendesk Guide plans
- Support Team$19 a month
- Copilot add-on$50 a month
- Workforce Engagement Bundle add-on$50 a month
- Suite Team$55 a month
- Contact Center add-on$83 a month
- Suite Professional$115 a month
Pick EmpireVault Knowledge Base if…
It suits small and mid-sized businesses that want a public support article portal connected to an in-app help assistant. Its reporting and authoring tools may also suit teams maintaining customer-facing content.
Pick Zendesk Guide if…
It suits organizations publishing support or knowledge content for both internal and external readers. Teams needing custom domains, SSO, revision history, and analytics may find its listed capabilities relevant.