Emailgistics
Emailgistics adds shared-mailbox assignment, workflow automation, SLA monitoring, and reporting to Microsoft 365 inside Outlook.
What Emailgistics is
Emailgistics adds shared-mailbox assignment, workflow automation, SLA monitoring, and reporting to Microsoft 365 inside Outlook. It is designed for customer service, sales, operations, and IT teams managing shared inboxes. Routing can use the mailbox, sender, keywords, categories, business hours, or staff availability. Teams can assign message ownership, prevent collisions, add internal notes, and review conversation history. Workflow tools include custom rules, automatic tagging and routing, follow-up reminders, and AI-suggested replies. Emailgistics tracks response targets and provides alerts and reports on response times, SLA compliance, backlogs, workloads, and performance trends. Starter includes unlimited team inboxes, basic assignment and workflow rules, message ownership, and internal notes. Pro adds advanced assignment and workflows, backup assignees, tags, conversation history, and SLA reporting. Enterprise lists a reporting API, received-message webhooks, smart alias reply, and multi-mailbox triage. Emailgistics says messages remain in Microsoft 365 while it stores metadata for analytics. It has no free plan, but offers a 14-day Pro trial after a personalized demo; the trial requires no credit card. Plans include free technical support, onboarding, training, and a dedicated Success Manager. It is available on web and Windows.
Good
- Routing can use sender, keywords, categories, and availability.
- Includes ownership, collision prevention, and internal notes.
- Tracks response targets and SLA compliance.
- Pro trial lasts 14 days and requires no credit card.
- Plans include onboarding, training, and technical support.
Watch out
- No free plan.
- A personalized demo precedes the Pro trial.
- It is shared-mailbox management, not a traditional ticketing system.
Who it suits
It suits customer service, sales, operations, and IT teams that coordinate shared Microsoft 365 inboxes in Outlook. Teams needing assignment, response-target monitoring, or mailbox reporting may find its features relevant.
Verdict
Emailgistics focuses on managing shared Outlook mailboxes, with routing, team collaboration, and response reporting. Its trial requires a personalized demo, and the product is not presented as a traditional help desk ticketing system.
Plans and prices
From Emailgistics's own pricing page, checked 8 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Starter | $13 a month | Essential email management features for small teams · Unlimited team inboxes · Billed monthly; $11/user/month billed yearly |
| Pro | $31 a month | Advanced collaboration, automation, and analytics · 14-day trial includes Pro features · Billed monthly; $26/user/month billed yearly |
| Enterprise | $55 a month | Customizable solution with premium features · Billed monthly; $46/user/month billed yearly |
The facts
Each one read from Emailgistics's own pages, with the date it was checked.
What it does
- Assignment
- Configurable routing can assign messages by mailbox, sender, keywords, categories, business hours, or availability.checked 8 Oct 2026
- Audience
- It is designed for customer service, sales, operations, and IT teams that manage shared inboxes in Microsoft 365.checked 8 Oct 2026
- Automation
- Workflow tools include custom rules, automatic tagging and routing, follow-up reminders, and AI-suggested replies.checked 8 Oct 2026
- Collaboration
- Features include message ownership, collision prevention, internal notes, and conversation history.checked 8 Oct 2026
- Email data
- Emailgistics says messages remain in Microsoft 365 and that it stores metadata including message IDs, dates, subject lines, and email headers for analytics.checked 8 Oct 2026
- Integrations
- The product is built for Microsoft 365 and works inside Outlook; its pricing page also lists a reporting API and received-message webhooks.checked 8 Oct 2026
- Limit
- Emailgistics describes itself as shared mailbox management rather than a traditional help desk ticketing system.checked 8 Oct 2026
- Product
- Emailgistics adds assignment, workflow automation, SLA monitoring, and reporting to Microsoft 365 shared mailboxes inside Outlook.checked 8 Oct 2026
- Security
- Emailgistics says it has achieved SOC 2 Type II certification and identifies itself as GDPR- and HIPAA-compliant.checked 8 Oct 2026
- SLA and analytics
- It tracks response targets and provides alerts and reporting on response times, SLA compliance, backlogs, workloads, and performance trends.checked 8 Oct 2026
- Support
- Plans include free technical support, a dedicated Success Manager, complimentary onboarding and training, and access to learning lessons.checked 8 Oct 2026
The company
- Founded
- 2018checked 28 Sep 2026
- Headquarters
- Oakville, Ontario, Canadachecked 28 Sep 2026
Money
- Trial
- A personalized demo precedes the 14-day Pro trial, which requires no credit card.checked 8 Oct 2026
