EaseDial CCaaS
The facts below are what the maker publishes about EaseDial CCaaS, checked and dated. Our editors have not written about it yet.
Plans and prices
From EaseDial CCaaS's own pricing page, checked 11 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Contact Center | Priced on request | Agent seats and supervisor access · volume pricing for larger teams · quote depends on products, call volume, and requirements |
The facts
Each one read from EaseDial CCaaS's own pages, with the date it was checked.
What it does
- AI voice agent
- The AI Voice Agent handles inbound calls around the clock by detecting intent, resolving routine inquiries, or transferring callers to an agent.checked 11 Oct 2026
- Compliance requirements
- The pricing page says specific compliance requirements are handled through custom enterprise pricing.checked 11 Oct 2026
- Dialer
- Its campaign dialer supports preview, progressive, and predictive dialing, with lead management, dispositions, and DNC lists.checked 11 Oct 2026
- Digital channel scope
- omnichannelchecked 22 Sep 2026
- Inbound calling
- Yeschecked 22 Sep 2026
- Inbound routing
- The platform supports IVR, skills-based routing, and overflow rules that can route calls to queues, voicemail, or an AI Voice Agent.checked 11 Oct 2026
- Integrations
- EaseDial’s homepage lists HubSpot, Salesforce, Pipedrive, Google Contacts, Google Sheets, and Zapier for CRM sync.checked 11 Oct 2026
- IVR builder
- Yeschecked 22 Sep 2026
- Onboarding
- EaseDial says onboarding support covers configuring IVR, call routing, queues, and AI products, with dedicated implementation support for enterprise deployments.checked 11 Oct 2026
- Outbound dialer
- Yeschecked 22 Sep 2026
- Pricing
- Contact Center pricing depends on agent seats, products selected, call volume, and enterprise requirements; the pricing page directs buyers to request a quote.checked 11 Oct 2026
- Product
- EaseDial CCaaS provides cloud contact center tools for inbound queues, outbound campaigns, routing, supervisor oversight, and analytics.checked 11 Oct 2026
- Recording and AI
- Calls are recorded automatically, and AI transcription indexes recordings for keyword search and coaching review.checked 11 Oct 2026
- Supervisor tools
- Supervisors can listen silently, whisper coaching to agents, or join live calls, and view agent states and queue activity in real time.checked 11 Oct 2026
- Support
- EaseDial describes direct support access and lists business hours as Monday through Friday, 9:00 AM–6:00 PM EST.checked 11 Oct 2026
- Target users
- EaseDial identifies customer support teams, sales teams, contact centers, and BPO operations as audiences for its Contact Center product.checked 11 Oct 2026
- Workforce management
- Yeschecked 22 Sep 2026
The company
- Headquarters
- Dover, Delaware, United Stateschecked 28 Sep 2026
Where it runs
- Unified platform
- EaseDial says CCaaS and UCaaS share infrastructure, allowing transfers between contact center queues and internal extensions on the same platform.checked 11 Oct 2026
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