EaseDial CCaaS
5.8#114 in call center softwareWeb
VisitEaseDial CCaaS vs VICIdial
What both publish
| Fact | EaseDial CCaaS | VICIdial |
|---|---|---|
| Digital channel scope | omnichannel | voice_plus_digital |
| Headquarters | Dover, Delaware, United States | St. Petersburg, Florida, United States |
| Inbound calling | Yes | Yes |
| Integrations | EaseDial’s homepage lists HubSpot, Salesforce, Pipedrive, Google Contacts, Google Sheets, and Zapier for CRM sync. | Listed add-ons include CRM integrations, VICIphone WebRTC, WordPress, DNC.com, QueueMetrics, Cepstral, Oreka and KHOMP. |
| IVR builder | Yes | Yes |
| Outbound dialer | Yes | Yes |
| Product | EaseDial CCaaS provides cloud contact center tools for inbound queues, outbound campaigns, routing, supervisor oversight, and analytics. | VICIdial is an enterprise-class, open-source contact center suite with a predictive dialer. |
EaseDial CCaaS plans
- Contact CenterPriced on request
VICIdial plans
- Free Open-Source DownloadFree
- VICIhost hosting$400 a month
- Additional VICIhost server provisioning$500, paid once
- VICIhost initial provisioning$1,000, paid once
Pick EaseDial CCaaS if…
You want what its maker publishes above — check its page for the details.
Pick VICIdial if…
You want what its maker publishes above — check its page for the details.