Dollu CCaaS
Dollu CCaaS is a contact-center platform combining inbound and outbound voice, web chat, email, WhatsApp, SMS, RCS, and social messaging in one routing engin…
What Dollu CCaaS is
Dollu CCaaS is a contact-center platform combining inbound and outbound voice, web chat, email, WhatsApp, SMS, RCS, and social messaging in one routing engine and agent desktop. Routing can use skills, language, priority, customer value, and CRM lookups, with visual IVR and flow building plus callback-in-queue. The outbound dialer supports preview, progressive, and predictive modes, answering-machine detection, calling-hour controls, and do-not-call scrubbing. Workforce tools cover demand forecasting, scheduling, and adherence; quality tools provide scorecards and speech and text analytics across all conversations. Voice and screen recordings can be encrypted and retained regionally, with PCI pause and resume at payment steps. Integrations include Salesforce, Microsoft Dynamics, Zendesk, ServiceNow, HubSpot, Freshdesk, and Zoho, with a REST API. Dollu lists numbers in 110+ countries, a 99.99% SLA, 24×7 NOC support, and pricing on request per seat per month.
Good
- Omnichannel routing engine
- Visual IVR and flow builder
- Preview, progressive, and predictive dialing
- Workforce forecasting and scheduling
- Numbers in 110+ countries
Watch out
- Pricing is on request
- No free plan
- ISO 27001 certification status available on request
- Pricing is per seat per month
Who it suits
Dollu names BPOs, outsourcers, retail, financial services, healthcare, travel, utilities, and telecom operators as use cases. It suits teams needing omnichannel routing and workforce tools.
Verdict
Dollu CCaaS brings voice and digital channels together with routing, dialing, workforce, quality, and recording controls. Organizations should request rates and confirm compliance documentation for their deployment.
Plans and prices
From Dollu CCaaS's own pricing page, checked 3 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Cloud Contact Centre (CCaaS) | Priced on request | 10 to 5,000+ concurrent agents · monthly flex for seasonal peaks · volume pricing above 100 seats · Per seat per month; monthly or annual terms, with metered or bundled minutes. Request a quote for actual rates. |
The facts
Each one read from Dollu CCaaS's own pages, with the date it was checked.
What it does
- Availability and support
- The specifications state a 99.99% platform SLA, 24×7 NOC support, P1 response within 15 minutes and a customer success manager.checked 3 Oct 2026
- Digital channel scope
- omnichannelchecked 23 Sep 2026
- Inbound calling
- Yeschecked 23 Sep 2026
- Integrations
- The browser agent desktop can embed in Salesforce, Microsoft Dynamics, Zendesk, ServiceNow, HubSpot, Freshdesk and Zoho; the specifications also list a REST API.checked 3 Oct 2026
- IVR builder
- Yeschecked 23 Sep 2026
- Number coverage
- The platform includes inbound numbers in 110+ countries and outbound dialling via Dollu’s carrier network.checked 3 Oct 2026
- Outbound dialer
- Yeschecked 23 Sep 2026
- Outbound dialler
- The dialler supports preview, progressive and predictive modes, answering-machine detection, calling-hour controls and do-not-call scrubbing.checked 3 Oct 2026
- Pricing terms
- Pricing is per seat per month with monthly or annual terms; Dollu says it publishes the pricing model rather than a public rate card and provides actual rates on request.checked 3 Oct 2026
- Recording
- Voice and screen recordings can be encrypted and retained regionally to policy, with automatic PCI pause and resume at payment steps.checked 3 Oct 2026
- Routing and IVR
- Routing can use skills, language, priority, customer value and CRM lookups, with a visual IVR and flow builder and callback-in-queue.checked 3 Oct 2026
- Security and compliance
- The CCaaS specifications list PCI-DSS, GDPR, TCPA, TRAI and Ofcom dialling rules, plus ISO 27001 and SOC 2; Dollu describes its ISO 27001 status as aligned, with certification status available on request.checked 3 Oct 2026
- What it does
- CCaaS brings inbound and outbound voice, web chat, email, WhatsApp, SMS, RCS and social messaging into one routing engine and agent desktop.checked 3 Oct 2026
- Who it is for
- Dollu names BPOs and outsourcers, e-commerce and retail, banking, insurance and fintech, healthcare, travel and hospitality, and utilities and telecom operators as typical use cases.checked 3 Oct 2026
- Workforce and quality
- Workforce tools forecast demand and support scheduling and adherence; quality tools include scorecards and speech and text analytics across 100% of conversations.checked 3 Oct 2026
- Workforce management
- Yeschecked 23 Sep 2026
The company
- Company history
- Dollu says it began in Noida in 2016 as a wholesale voice provider and has since grown into a global carrier and communications provider.checked 3 Oct 2026
- Founded
- 2016checked 28 Sep 2026
- Headquarters
- Noida, Indiachecked 28 Sep 2026
