Customers.ai
Customers.ai describes itself as an AI retention platform for ecommerce brands that use Klaviyo.
What Customers.ai is
Customers.ai describes itself as an AI retention platform for ecommerce brands that use Klaviyo. Its X-Ray product connects more Shopify visitor sessions to customer profiles in Klaviyo. Alfred predicts purchase-ready contacts and automates profile suppression, reactivation, and audience segmentation there. The email deliverability suite includes Inboxer, inbox placement testing, contact validation, and email warming. Super CAPI for Meta Ads supports conversion event tracking, first-party signal sending, and workarounds for ad blockers and iOS restrictions.
Listed integrations include Shopify, Klaviyo, Meta Ads, Google Ads, HighLevel, Sendgrid, Direct Mail, Salesforce, Semrush, and Sendlane. The 7-day trial allows up to 500 visitor resolutions and access to the listed platform features. Custom pricing depends on total Klaviyo profiles, including suppressed and unsubscribed profiles, and on selected products and sync options. Paid plans include one-to-one onboarding and setup support, and the company says it supports customer migrations. The company describes Shopify brands using Klaviyo, direct-to-consumer brands, and their marketing agency partners as its main audience. It says setup takes 10 minutes and requires no code or credit card.
Good
- Connects Shopify visitor sessions to Klaviyo profiles.
- Automates audience segmentation with Alfred.
- Includes inbox placement testing and contact validation.
- Seven-day trial includes up to 500 visitor resolutions.
- Paid plans include onboarding and setup support.
Watch out
- No free plan is listed.
- Trial is limited to 500 visitor resolutions.
- Custom pricing depends on total Klaviyo profiles.
- Pricing is available on request.
Who it suits
Customers.ai suits ecommerce and direct-to-consumer brands using Shopify and Klaviyo, as well as their marketing agency partners. Its tools focus on visitor identification, audience work, deliverability, and ad conversion tracking.
Verdict
Customers.ai brings visitor identification, audience management, deliverability, and ad tracking tools together for Klaviyo-focused ecommerce teams. The trial is limited, and ongoing pricing requires contacting the company.
Plans and prices
From Customers.ai's own pricing page, checked 4 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| CustomersAI free trial | Free | 7 days · up to 500 visitor resolutions · full access to features during trial |
| Custom pricing | Priced on request | Pricing based on total Klaviyo profiles · select products and sync options · contact sales for purchasing and custom pricing |
The facts
Each one read from Customers.ai's own pages, with the date it was checked.
What it does
- AI audience agent
- Alfred predicts purchase-ready contacts and automates profile suppression, reactivation, and audience segmentation in Klaviyo.checked 4 Oct 2026
- Audience
- The company describes its main audience as Shopify brands using Klaviyo and refers to DTC brands and their marketing agency partners.checked 4 Oct 2026
- Deliverability
- Its email deliverability suite includes Inboxer, inbox placement testing, contact validation, and email warming.checked 4 Oct 2026
- Integrations
- The pricing page lists Shopify, Klaviyo, Meta Ads, Google Ads, HighLevel, Sendgrid, Direct Mail, Salesforce, Semrush, and Sendlane integrations.checked 4 Oct 2026
- Pricing basis
- Pricing is calculated using total Klaviyo profiles, including suppressed and unsubscribed profiles, rather than only active subscribers.checked 4 Oct 2026
- Privacy compliance
- The company's compliance page says X-Ray complies with CAN-SPAM and GDPR, with GDPR compliance achieved by excluding email addresses owned by EU residents.checked 4 Oct 2026
- Server-side tracking
- The pricing page describes Super CAPI for Meta Ads as supporting conversion event tracking, ad blocker and iOS restriction bypass, and first-party signal sending.checked 4 Oct 2026
- Setup
- The homepage says setup takes 10 minutes and requires no code or credit card.checked 4 Oct 2026
- Support
- All paid plans include one-to-one onboarding and setup support, and the company says it supports customer migrations.checked 4 Oct 2026
- Visitor identity
- Its X-Ray product connects more Shopify visitor sessions to real customer profiles in Klaviyo.checked 4 Oct 2026
- What it does
- CustomersAI describes itself as an AI retention platform for ecommerce brands that use Klaviyo.checked 4 Oct 2026
The company
- Headquarters
- Boston, Massachusetts, United Stateschecked 28 Sep 2026
Money
- Trial limit
- The 7-day trial allows up to 500 visitor resolutions and includes access to the listed platform features.checked 4 Oct 2026
