Customer.guru
The facts below are what the maker publishes about Customer.guru, checked and dated. Our editors have not written about it yet.
Plans and prices
From Customer.guru's own pricing page, checked 8 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Hobbyist | $50 a month | 1,000 customers per month · Single survey · per month |
| Small business | $150 a month | 5,000 customers per month · 3 surveys · Custom FROM domain · per month |
| Advanced | $250 a month | 10,000 customers per month · Unlimited surveys · Custom FROM domain · Own SMTP servers · Priority support · Data import concierge · per month |
The facts
Each one read from Customer.guru's own pages, with the date it was checked.
What it does
- API and exports
- Surveys can be scheduled programmatically through an API, and ratings and customer data can be exported.checked 8 Oct 2026
- Email statistics
- Customer.guru reports delivery, open, click-through, unsubscribe, bounce, and complaint rates in real time while survey emails are sent.checked 8 Oct 2026
- Follow-ups
- Smart follow-up can send up to two follow-up emails at two-day intervals to customers who have not interacted with the original survey.checked 8 Oct 2026
- Integrations
- The maker lists Shopify, Shopify Plus, Zapier, Slack, Facebook Ads, and Google Ads among its integrations and says data can be used in more than 1,000 integrated apps.checked 8 Oct 2026
- Languages
- The maker lists survey support in more than 25 languages and invites customers to request another language.checked 8 Oct 2026
- Privacy and security
- The DPA says the company uses technical and organizational safeguards including access controls, monitoring, breach detection, incident response, and encryption in transit and at rest.checked 8 Oct 2026
- Product
- Customer.guru helps e-shops, SaaS services, and startups understand customer satisfaction using Net Promoter Score surveys.checked 8 Oct 2026
- Review widget
- Positive reviews can be embedded on landing pages, and the embedded reviews are automatically anonymized.checked 8 Oct 2026
- Segmentation
- Automatically generated reports can segment satisfaction by ordered product, first purchase date, order count, geographic location, and other properties.checked 8 Oct 2026
- Support
- The maker says customers can contact support at [email protected].checked 8 Oct 2026
- Survey limits
- An email can contain only one survey question, while one account can track NPS for two or more products or projects.checked 8 Oct 2026
- Survey setup
- Users can customize a survey, upload customer emails or set automatic survey scheduling, and view customer segment changes over time.checked 8 Oct 2026
- Text analysis
- The product uses machine learning algorithms to analyze textual survey responses and identify trends and potential issues.checked 8 Oct 2026
The company
- Company
- The about page identifies iterative s.r.o. in Prague, Czech Republic, and says Customer.guru was founded in late 2016.checked 8 Oct 2026
- Founded
- 2016checked 28 Sep 2026
- Headquarters
- Prague, Czech Republicchecked 28 Sep 2026
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