Credgenics
Credgenics is an AI-powered SaaS platform for debt collection and resolution, available through web, API, and Android.
What Credgenics is
Credgenics is an AI-powered SaaS platform for debt collection and resolution, available through web, API, and Android. Its workflows bring together digital communications, tele-calling, field activity, repayments, servicing, litigation, dispute resolution, and predictive dialing, with a self-service payment portal. Collections analytics use machine learning for risk segmentation, channel selection, borrower intent analysis, and performance tracking. Outreach can use SMS, WhatsApp, email, IVR, AI voicebots, and chatbots in 8+ languages. The CG Collect Android app supports offline task updates, collector location monitoring, visit records, route planning, and multiple payment modes; team managers can use a web interface. Credgenics documents REST APIs for loan, payment, customer, transaction, and webhook capabilities, with token authentication. It describes encryption, tokenization, multi-user access controls, cloud backups, and server security measures, and says it is ISO 27001 certified. The company lists banks, NBFCs, HFCs, MFIs, fintechs, ARCs, and collection agencies among its audiences. Pricing is on request, and prospective customers are directed to book a demo.
Good
- Combines digital, field, tele-calling, and legal workflows.
- Communicates through multiple channels in 8+ languages.
- CG Collect supports offline task updates and route planning.
- REST APIs cover loans, payments, customers, transactions, and webhooks.
- The company says it is ISO 27001 certified.
Watch out
- No free plan is offered.
- Pricing is available on request.
- The CG Collect mobile app is listed for Android.
Who it suits
Credgenics is aimed at financial institutions and collection agencies coordinating digital, field, tele-calling, and legal collection work. Its analytics and borrower communication options may suit teams managing varied repayment workflows.
Verdict
Credgenics brings collection workflows, analytics, borrower outreach, and field operations into one platform. Buyers should request pricing and assess how its listed workflows and Android field app fit their teams.
Plans and prices
From Credgenics's own pricing page, checked 30 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Credgenics Collections Platform | Priced on request | Pricing not stated on the pages reviewed; book a demo |
The facts
Each one read from Credgenics's own pages, with the date it was checked.
What it does
- AI
- Its collections analytics use machine learning for risk segmentation, channel selection, borrower intent analysis, and performance tracking.checked 30 Sep 2026
- AI and analytics
- Collections analytics include risk segmentation, channel selection, borrower intent analysis, and performance tracking.checked 30 Sep 2026
- API
- Credgenics publishes REST API documentation and describes API authentication using a token.checked 30 Sep 2026
- Audience
- Credgenics says its platform serves banks, NBFCs, HFCs, MFIs, fintechs, ARCs, and collection agencies.checked 30 Sep 2026
- Borrower communications
- Credgenics says it supports personalized outreach through SMS, WhatsApp, email, IVR, AI voicebots, and chatbots in 8+ languages.checked 30 Sep 2026
- Collections workflows
- The platform combines digital, tele-calling, field, and legal workflows with a self-service payments portal.checked 30 Sep 2026
- Communications
- Credgenics says borrowers can be reached in 8+ languages through SMS, WhatsApp, email, IVR, AI voicebots, and chatbots.checked 30 Sep 2026
- Compliance
- Credgenics says it is ISO 27001 certified and describes communication controls for DND, frequency, daytime, and excluded dates.checked 30 Sep 2026
- Customers
- The company says it serves banks, non-banking finance companies, fintechs, and asset reconstruction companies worldwide.checked 30 Sep 2026
- Features
- The platform covers digital communications, collections analytics, field collections, digital repayments, collections servicing, litigation management, dispute resolution, and predictive dialing.checked 30 Sep 2026
- Field collections
- CG Collect supports collector location monitoring, offline task updates, visit scheduling, route planning, and multiple payment modes.checked 30 Sep 2026
- Integrations
- Credgenics provides REST APIs for integrating with its platform and documents loan, payment, customer, transaction, and webhook capabilities.checked 30 Sep 2026
- Mobile availability
- The CG Collect field collections app is available through the Android Play Store and works with a web interface for team managers.checked 30 Sep 2026
- Pricing
- The official pages reviewed direct prospective customers to book a demo and do not state plan prices.checked 30 Sep 2026
- Product
- Credgenics describes its product as an AI-powered SaaS platform for debt collections and resolution.checked 30 Sep 2026
- Security
- Credgenics describes encryption, tokenization, multi-user access controls, cloud backups, and server security measures.checked 30 Sep 2026
- Support
- The company lists personal onboarding and migration support and provides support contact details on its site.checked 30 Sep 2026
Where it runs
- Android app
- The CG Collect app is available through the Android Play Store, according to Credgenics’ page.checked 30 Sep 2026
- Field app
- CG Collect supports offline task updates, collector location monitoring, visit records, route planning, and multiple payment modes.checked 30 Sep 2026
The company
- Founded
- 2018checked 28 Sep 2026
- Headquarters
- Noida, Indiachecked 28 Sep 2026
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