Collections Cloud
Collections Cloud is a web-based credit control and debt recovery platform for UK SMEs.
What Collections Cloud is
Collections Cloud is a web-based credit control and debt recovery platform for UK SMEs. It combines debtor case management, automated communications, credit reports, tracing, and legal escalation. Case records can hold debtor details, balances, fees, interest, payment arrangements, tasks, calls, emails, visit requests, documents, and case history. Automated workflows can send invoice reminders by email and SMS. Business credit reports include ratings, scores, recommended limits, financial summaries, group structure, beneficial owners, and CCJs. Tracing requests can use identifying details such as names, aliases, phone numbers, dates of birth, and last known addresses. The platform describes recovery, legal action, and enforcement as stages that can be handled within the same system. Listed integrations or partners include Xero, Sage, IRIS, QuickBooks, Red Flag Alert, Caspio, and Microsoft. Collections Cloud is cloud deployed and lists compliance tools and omnichannel communications. The company lists its UK office in Llandudno Junction, Wales.
Good
- Case records retain detailed debtor and activity history
- Automated workflows can send email and SMS reminders
- Credit reports include ratings, limits, and CCJs
- Recovery and legal escalation are described in one system
- Integrations include Xero, Sage, and QuickBooks
Watch out
- No free plan is available
- Starting price is £39 per month plus VAT
- Some mailing, SMS, and legal escalation costs may apply
Who it suits
Collections Cloud suits UK sole traders, startups, growing businesses, and SMEs seeking credit control and debt recovery tools. Its case, workflow, credit-reporting, and escalation features may suit teams managing overdue accounts.
Verdict
Collections Cloud brings credit control tasks and escalation tools together for UK businesses. Its plans differ in case, user, and record capacity, and some services may carry additional costs.
Plans and prices
From Collections Cloud's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Level 1 – BASIC | £39 a month | Up to 5 live cases · 1 user · up to 1,000 records · basic flat-file accounting integration · legal escalation per application · £39 / month + VAT; annual £351 + VAT with first 3 months free |
| Level 2 – PLUS | £99 a month | Up to 25 live cases · 3 users · up to 5,000 records · 10 business credit reports/month · 10 traces/month · basic support · £99 / month + VAT; annual £891 + VAT with first 3 months free |
| Level 3 – BUSINESS | £199 a month | Unlimited live cases · 10 users · up to 20,000 records · 25 business credit reports/month · 5 consumer credit reports/month · 25 traces/month · advanced support · £199 / month + VAT; annual £1,791 + VAT with first 3 months free |
| Level 4 – ENTERPRISE | Priced on request | Unlimited cases · users, reports, records and traces TBC · advanced API integration · custom integrations · dedicated account management · white-labelling · Custom / contact sales |
The facts
Each one read from Collections Cloud's own pages, with the date it was checked.
What it does
- AI
- The FAQ says the platform offers AI case analysis and a voicebot, while pricing lists AI co-pilot assistance.checked 15 Oct 2026
- API
- Advanced accounting integration through an API is included for BUSINESS and ENTERPRISE tiers; no public API reference or SDK is identified on the cited pages.checked 15 Oct 2026
- Automated workflows
- The platform can send invoice reminders, emails and SMS through automated credit control workflows.checked 7 Oct 2026
- Automation
- Automations use invoice-age and configured rules to send email, SMS, letter and WhatsApp chasers, calculate interest and trigger escalation.checked 15 Oct 2026
- Business credit checks
- Business reports provide ratings, scores, suggested credit limits, financial summaries, group structures, beneficial owners, CCJs and compliance flags.checked 15 Oct 2026
- Case management
- Case records can hold debtor details, balances, fees, interest, payment arrangements, tasks, calls, emails, visit requests, documents and history.checked 15 Oct 2026
- Compliance badges
- The website displays ISO 27001, GDPR, ICO, PCI-DSS, AICPA and CE marks and gives ICO reference C1726127.checked 15 Oct 2026
- Consumer credit checks
- Consumer reports include risk scores, electoral-roll confirmation, addresses, aliases, CCJs, bankruptcies, insolvencies and previous searches.checked 15 Oct 2026
- Credit checks
- Business credit reports include ratings, scores, recommended limits, financial summaries, group structure, beneficial owners and CCJs.checked 7 Oct 2026
- Dashboards
- Dashboards show live and closed cases, tasks, legal actions, credit checks, tracing activity, payment methods and portfolio totals.checked 15 Oct 2026
- Data import
- Invoices can be uploaded as PDF, CSV or Excel files, entered manually, or imported in bulk.checked 15 Oct 2026
- Integrations
- Named accounting integrations and partners include Xero, QuickBooks, Sage, IRIS, Caspio and Microsoft.checked 15 Oct 2026
- Intended users
- The company says it built the platform to give SMEs credit control tools and identifies sole traders, startups, growing businesses and small and medium enterprises in its plan descriptions.checked 7 Oct 2026
- Legal escalation
- The platform describes escalation to recovery, legal action and enforcement within the same system.checked 7 Oct 2026
- Legal workflow
- The workflow supports document generation, CE-File filing, CCJs and upgrading judgments to High Court enforcement.checked 15 Oct 2026
- Limit: case editing
- Cases can be edited only until legal escalation begins.checked 15 Oct 2026
- Limit: entry capacity
- The BASIC tier is capped at five live cases, one user and 1,000 records.checked 15 Oct 2026
- Limit: extra charges
- Hosted mailing and some SMS services have agreed costs, while legal escalation is charged per application on all listed tiers.checked 15 Oct 2026
The company
- Company headquarters
- The registered office is Suite 202, Conwy Business Center, Junction Way, Llandudno Junction, Conwy, Wales LL31 9XX.checked 15 Oct 2026
- Company incorporation
- Companies House records incorporation on 2 April 2025 and SIC 62090 for other information technology service activities.checked 15 Oct 2026
- Company legal entity
- Companies House lists COLLECTIONS CLOUD LTD as an active private limited company with number 16361341.checked 15 Oct 2026
- Company location
- Collections Cloud LTD lists its UK office at Conwy Business Centre, Junction Way, Llandudno Junction, Conwy, LL31 9XX.checked 7 Oct 2026
- Founded
- 2025checked 28 Sep 2026
- Headquarters
- Conwy Business Centre, Junction Way, Llandudno Junction, Conwy, LL31 9XX, United Kingdomchecked 28 Sep 2026
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