Conversica
Conversica uses AI Agents to hold conversations with leads and customers for lead qualification, customer reengagement, and issue resolution.
What Conversica is
Conversica uses AI Agents to hold conversations with leads and customers for lead qualification, customer reengagement, and issue resolution. The platform supports demand generation, customer service, and customer retention conversations. Agents are trained on each customer’s policies, tone, and workflows, and can communicate around the clock through email, SMS, chat, and messaging apps. Listed integrations include Salesforce, Marketo, HubSpot, Eloqua, Microsoft Dynamics, Pardot, Velocify, and CSV over SFTP. Its API transfers lead data to Conversica and returns lead updates and associated messages. The company describes security measures including GDPR, SOC 2, data residency, and encryption. Basic support is available Monday through Friday, 8 a.m. to 5 p.m. Pacific Time; premium support is available weekdays, 6 a.m. to 6 p.m. Pacific Time. SMS First is available for specified integrations, and customers must upload only leads that have opted in to SMS. Conversica is available via web and API, with pricing on request.
Good
- Supports lead qualification, reengagement, and issue resolution.
- Agents can converse across email, SMS, chat, and messaging apps.
- API returns lead updates and associated messages.
- Lists integrations with major CRM and marketing platforms.
Watch out
- Pricing is available on request.
- SMS uploads must be limited to leads that opted in.
- Basic and premium support are limited to weekdays.
Who it suits
Conversica suits businesses seeking conversational AI for customer acquisition, service, or retention. Its agents can be tailored to a customer’s policies, tone, and workflows.
Verdict
Conversica combines customer-specific AI conversations with lead-data API flows and listed integrations. Buyers should account for pricing by request and the SMS opt-in requirement.
Plans and prices
From Conversica's own pricing page, checked 3 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Custom enterprise plan | Priced on request | Contact Conversica for a demo and tailored solution |
The facts
Each one read from Conversica's own pages, with the date it was checked.
What it does
- API
- The Conversica API transports lead data to the platform and returns lead updates and associated messages.checked 3 Oct 2026
- Audience
- Conversica describes its platform as helping businesses acquire customers and deliver customer service through conversational AI.checked 3 Oct 2026
- Channels
- Conversica says its agents can run 24/7 conversations across email, SMS, chat, and messaging apps.checked 3 Oct 2026
- Integrations
- The help center lists integrations including Salesforce, Marketo, HubSpot, Eloqua, Microsoft Dynamics, Pardot, Velocify, and CSV over SFTP.checked 3 Oct 2026
- Personalization
- AI Agents are trained on each customer’s policies, tone, and workflows.checked 3 Oct 2026
- Security
- The website describes enterprise-grade security and cites GDPR, SOC 2, data residency, and encryption.checked 3 Oct 2026
- SMS consent
- Conversica’s SMS First guidance says customers must only upload leads that have opted in to SMS.checked 3 Oct 2026
- SMS First availability
- SMS First is listed for specified integrations including Salesforce, Marketo, HubSpot, Eloqua, Standard API, Microsoft Dynamics, and others.checked 3 Oct 2026
- Support
- Basic support is available Monday through Friday, 8 a.m. to 5 p.m. Pacific Time, and premium support Monday through Friday, 6 a.m. to 6 p.m.checked 3 Oct 2026
- Use cases
- The product supports demand generation, customer service, and customer retention conversations.checked 3 Oct 2026
- What it does
- Conversica’s AI Agents have conversations with leads and customers to qualify leads, reengage customers, and resolve issues.checked 3 Oct 2026
The company
- Company identity
- Conversica’s current website identifies the company as Conversica, Inc.checked 3 Oct 2026
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