Contact
Contact is Windows software for reception operators in executive suites and business centers.
What Contact is
Contact is Windows software for reception operators in executive suites and business centers. Staff can use PC-based controls to answer, transfer, hold, and release calls. Incoming calls can be presented according to DID information, Caller ID or CLID, or trunk routes. Before a staff member answers, screen pops can show caller details, a greeting, and call-handling instructions; type-o-matic searches help bring up caller context. Listed features also include single-click call processing, integrated email, and reporting. The maker says Contact works with almost all major PBX platforms and provides a separate compatibility list. Setup calls for Microsoft .NET Framework 2.0, SQL Server, and Contact installation files. The download page associates different SQL Server versions with Windows XP/2000, Vista, and Windows 7 or later, and lists Cisco TAPI drivers for several Call Manager versions and Cisco CME. A free product demonstration can be requested, or visitors can download a trial. Pricing is on request.
Good
- PC controls answer, transfer, hold, and release calls
- Screen pops show caller details before answering
- Supports DID, Caller ID, and trunk-route presentation
- Offers a free trial and product demonstration
Watch out
- Paid product with pricing available on request
- Requires .NET Framework 2.0 and SQL Server
- Windows platform only
Who it suits
Contact suits reception staff and owners of executive suites or business centers who handle incoming calls through a supported PBX. It is available for Windows and deployed on-premises.
Verdict
Contact combines operator call controls with caller context and search features for executive suites and business centers. Check the compatibility page and listed Windows and SQL Server requirements before choosing it.
The facts
Each one read from Contact's own pages, with the date it was checked.
What it does
- Caller context
- Screen pops and type-o-matic searches display caller information, greetings, and call handling instructions.checked 8 Oct 2026
- Call handling
- Staff can answer, transfer, hold, and release calls using PC based call controls.checked 8 Oct 2026
- Call routing
- Incoming calls can be presented based on DID information, Caller ID/CLID, or trunk routes.checked 8 Oct 2026
- Call routing context
- Incoming calls can be presented based on DID information, Caller ID/CLID, or specific trunk routes.checked 8 Oct 2026
- Cisco compatibility
- The download page lists Cisco TAPI drivers for Cisco Call Manager versions 5.0, 5.1, 6.0, 7.1, 8, and Cisco CME.checked 8 Oct 2026
- Cisco support
- The download page lists Cisco Call Manager versions 5.0, 5.1, 6.0, 7.1, and 8, plus Cisco CME, under phone system support.checked 8 Oct 2026
- Download materials
- The Contact page links to a user manual, and the download page lists Contact installation files.checked 8 Oct 2026
- Download requirements
- The download page lists Microsoft .NET Framework 2.0, SQL Server, and Contact installation as setup steps.checked 8 Oct 2026
- Features
- Listed features include single-click call processing, integrated email features, and reporting capabilities.checked 8 Oct 2026
- Installation requirements
- The download page lists Microsoft .NET Framework 2.0, SQL Server, and Contact installation files; its listed SQL Server versions vary by Windows version.checked 8 Oct 2026
- Intended users
- The product page describes Contact as built for reception staff and owners of executive suites and business centers.checked 8 Oct 2026
- Listed features
- The maker lists single-click call processing, integrated email features, and reporting capabilities.checked 8 Oct 2026
- PBX support
- The maker says Contact is compatible with almost all major PBX platforms and links to a compatibility page for the complete list.checked 8 Oct 2026
- Phone system compatibility
- The vendor says Contact is compatible with almost all major PBX platforms and points to a separate compatibility page for the full list.checked 8 Oct 2026
- Purpose
- Contact is designed for operator positions in the executive suites and business center industry.checked 8 Oct 2026
- Screen pops
- The interface displays caller information, greeting, and call handling instructions before staff answer a ringing line.checked 8 Oct 2026
- Search
- The product page lists screen pops and type-o-matic searches as features for call handling.checked 8 Oct 2026
- Security and compliance
- The Contact and download pages reviewed do not state security certifications or compliance standards.checked 8 Oct 2026
- Support
- Evo Technologies lists a toll-free phone number for general, sales, and technical support inquiries in its contact information wiki.checked 8 Oct 2026
Money
- Trial and demo
- The product page invites visitors to request a free product demonstration or download a product trial.checked 8 Oct 2026
Where it runs
- Windows requirements
- The download page associates Windows XP/2000 with SQL 2000, Vista with SQL 2005, and Windows 7+ with SQL 2008.checked 8 Oct 2026
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