Cohora

What it does

AI intelligence

Cohora says its Alfred intelligence layer analyzes customer behavior, engagement patterns, and customer data to recommend opportunities for teams.checked 10 Oct 2001

Analytics

The platform provides real-time insights on customer movement, churn risk, segment migration, lifetime value trends, and campaign impact on engagement and retention.checked 11 Oct 2001

Audience

The site targets ecommerce and direct-to-consumer brands, and names fashion, beauty, wellness, and consumer packaged goods brands as examples.checked 11 Oct 2001

Channels

Cohora describes multi-channel engagement across email, SMS, social, and community.checked 11 Oct 2001

Compatibility

Cohora says it complements Smile.io by adding customer insights, user-generated content, and engagement without replacing Smile.io features.checked 11 Oct 2001

Customer data

The platform brings together purchase history, preferences, engagement activity, feedback, behavioral signals, and other customer interactions.checked 10 Oct 2001

Engagement

Cohora supports branded community spaces, user-generated content collection, and interactive activities such as reviews, surveys, and polls.checked 11 Oct 2001

Implementation

A Cohora article says the platform can typically be integrated in one to two weeks and operates alongside the existing customer experience.checked 11 Oct 2001

Integrations

The FAQ says Cohora integrates directly with Shopify, Klaviyo, ESPs, CDPs, and other marketing-stack tools.checked 11 Oct 2001

Klaviyo relationship

Cohora says it works alongside Klaviyo to supply customer insights, user-generated content, and engagement inputs, and does not replace Klaviyo messaging or automation.checked 10 Oct 2001

Loyalty features

Cohora supports loyalty programs that reward customers for transactions and engagement.checked 10 Oct 2001

Onboarding and support

Cohora says most brands are live within a few weeks and its team helps with integrations, segmentation, and campaign design; it says Cohora requires minimal to no IT support.checked 10 Oct 2001

Personalization

Cohora says brands can use behavior, interests, and past purchases to personalize customer journeys, promotions, and product recommendations.checked 11 Oct 2001

Pricing model

A Cohora article states that its pricing is tied to engagement rather than simply to the total size of a customer database; it does not state a price.checked 11 Oct 2001

Privacy

Cohora’s privacy notice says it does not process sensitive personal information and may share information with contracted service providers for specified services.checked 11 Oct 2001

Privacy rights

The privacy notice describes rights that may apply in certain regions, including access, correction, erasure, restriction, and data portability requests.checked 10 Oct 2001

Product

Cohora describes itself as a customer intelligence and retention platform for ecommerce brands, using first-party and zero-party data to identify retention opportunities.checked 11 Oct 2001

Rewards

Its loyalty engine can reward actions such as reviews, referrals, community challenges, and post-purchase quizzes, with customizable points, tiers, badges, and rankings.checked 11 Oct 2001

Segmentation

Its dynamic segmentation combines transactional and non-transactional signals, including customer-provided preferences gathered through quizzes, surveys, and interactive content.checked 11 Oct 2001

Support

The FAQ says most brands are live within a few weeks and that Cohora’s team helps with integrations, segmentation, and campaign design.checked 11 Oct 2001

Target customers

Cohora is aimed at ecommerce brands and marketers seeking to improve customer retention and repeat purchases.checked 10 Oct 2001

What it does

Cohora describes itself as a customer intelligence and retention platform that helps ecommerce brands use first-party and zero-party data to improve engagement, retention, and repeat revenue.checked 10 Oct 2001

Zero-party data

Cohora collects customer-shared preferences and feedback through engagement, then combines that information with first-party data for personalization.checked 10 Oct 2001