CobrowseApp
CobrowseApp gives customer support and customer success teams a way to view a user’s website pages live and guide them during a conversation.
What CobrowseApp is
CobrowseApp gives customer support and customer success teams a way to view a user’s website pages live and guide them during a conversation. A user must approve a co-browse request before an agent can take part. Once approved, agents can navigate pages, request screen control, and use a focus pointer to highlight or annotate elements. Live text chat is available, and agents can move to a video call with one click while the customer stays on the site. A dashboard displays active sessions in real time, with filters for page, company, user type, or behavior. Setup involves adding a JavaScript snippet to a website or app; the site says no SDK or server-side changes are needed. The service works in browsers without a customer download. It connects with named tools including Salesforce, HubSpot, Zendesk, Slack, Microsoft Teams, and Segment. CobrowseApp is paid, with pricing on request, and offers a free trial without a credit card. Every plan includes unlimited co-browsing sessions, drawing tools, and screen control.
Good
- Customer approval is required before guidance begins.
- Agents can annotate pages and request screen control.
- Live chat can escalate to video with one click.
- Dashboard filters active sessions by several attributes.
- Free trial requires no credit card.
Watch out
- Paid pricing is available only on request.
- Setup requires adding a JavaScript snippet.
Who it suits
It suits support, customer success, onboarding, and training teams that need to guide users on their pages. Teams seeking real-time session visibility, visual guidance, chat, or video escalation may find its listed tools relevant.
Verdict
CobrowseApp combines live page guidance with chat, video escalation, and session monitoring. Consider it if those functions fit your support workflow, and request pricing to assess the paid service.
The facts
Each one read from CobrowseApp's own pages, with the date it was checked.
Where it runs
- Browser access
- The site says it works in any browser and requires no customer download.checked 9 Oct 2001
- Customer approval
- A user must approve a co-browse request with one click before the agent can guide them.checked 4 Oct 2001
What it does
- Chat and video
- The product offers live text chat and one-click escalation to a video call without the customer leaving the website.checked 9 Oct 2001
- Demo
- The site offers a 15-minute demo using the prospective customer's own site.checked 9 Oct 2001
- Guidance tools
- Agents can use a focus pointer, circle, underline, and annotate elements on a user's screen.checked 9 Oct 2001
- Integrations
- The site lists Salesforce, HubSpot, Zendesk, Slack, Microsoft Teams, and Segment.checked 9 Oct 2001
- Intended users
- The product is presented for customer support, customer success, onboarding, and training teams.checked 4 Oct 2001
- Live visibility
- Its dashboard shows active user sessions in real time and can filter them by page, company, user type, or behavior.checked 9 Oct 2001
- Pricing
- The site says every plan includes unlimited co-browsing sessions, drawing tools, and screen control, and directs visitors to request pricing.checked 4 Oct 2001
- Purpose
- CobrowseApp is presented as co-browsing software for customer support and customer success teams.checked 9 Oct 2001
- Screen control
- Agents can request screen control, and the user approves the request with one click.checked 9 Oct 2001
- Screen guidance
- Agents can request screen control, navigate pages, and use a focus pointer to draw, circle, underline, or annotate.checked 4 Oct 2001
- Security and privacy
- The homepage displays SOC 2, ISO 27001, GDPR, and CCPA labels.checked 9 Oct 2001
- Security claims
- The homepage displays SOC 2, ISO 27001, GDPR, and CCPA; it does not provide details about these claims there.checked 4 Oct 2001
- Session limits
- The site says every plan includes unlimited co-browsing sessions, drawing tools, and screen control.checked 9 Oct 2001
- Session monitoring
- The dashboard shows active user sessions in real time and can filter them by page, company, user type, or behavior.checked 4 Oct 2001
- Setup
- The site says setup requires adding a single JavaScript snippet, with no SDKs or server-side changes.checked 9 Oct 2001
- Support audience
- The site describes the product for customer support and customer success teams, including onboarding and training use cases.checked 9 Oct 2001
The company
- Company
- The homepage footer identifies Captiwate Inc. as the company behind CobrowseApp.checked 4 Oct 2001
Money
- Trial
- The site advertises a free trial with no credit card required but does not state its duration.checked 9 Oct 2001
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