CM.com WhatsApp Business Platform
CM.com WhatsApp Business Platform supports business messaging for marketing, customer service, commerce, and security.
What CM.com WhatsApp Business Platform is
CM.com WhatsApp Business Platform supports business messaging for marketing, customer service, commerce, and security. Teams can use templates, quick replies, product messages, broadcasts, interactive buttons, messaging statistics, and contact labels. Its listed capabilities also include a shared inbox, media messaging, skill-based conversation routing, team collaboration, and template management. A chatbot can automate repetitive WhatsApp customer care tasks. The RESTful Business Messaging API connects WhatsApp and other messaging channels to existing systems and workflows; CM.com also offers Mobile Service Cloud for inbox work and Mobile Marketing Cloud for campaigns. Listed integrations span CRM, ERP, CDP, OMS, and CCaaS systems, including Salesforce, Shopify, Zendesk, Magento 2, Dynamics, Genesys, SAP, and HubSpot. Hosting is available through WhatsApp Cloud API or WhatsApp On-Premise API. CM.com identifies itself as a Meta Business Partner and Badged WhatsApp partner, and describes the platform as GDPR-compliant with end-to-end encryption. Pricing is on request; sending messages may incur separate costs set through Meta’s pricing. Annual plans listed are Go at £43 a year, Basic at £135 a year, and Advanced at £440 a year.
Good
- Shared inbox and team collaboration
- Chatbot can automate repetitive customer care tasks
- Connects with CRM, ERP, CDP, OMS, and CCaaS systems
- Cloud API and On-Premise API hosting options
Watch out
- WhatsApp message costs may apply separately
- Pricing is on request
- Listed plans are billed annually
Who it suits
The platform suits businesses coordinating WhatsApp messaging across marketing, customer service, commerce, and authentication use cases. Its API and named business-system integrations may suit teams connecting messaging to existing workflows.
Verdict
CM.com combines WhatsApp messaging tools with automation, integrations, and API access. Businesses should account for possible separate message charges and request pricing details before selecting a plan.
Plans and prices
From CM.com WhatsApp Business Platform's own pricing page, checked 8 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Go | £43 a year | Incl. 1 profile · WhatsApp message costs may apply separately · Pricing based on an annual contract |
| Basic | £135 a year | Incl. 5 profiles · 50 messages / second throughput · WhatsApp message costs may apply separately · Pricing based on an annual contract |
| Advanced | £440 a year | Incl. 15 profiles · 100 messages / second throughput · WhatsApp message costs may apply separately · Pricing based on an annual contract |
| Custom | Priced on request | Throughput tailored up to 1000 messages / second · WhatsApp message costs may apply separately · Contact for more information |
The facts
Each one read from CM.com WhatsApp Business Platform's own pages, with the date it was checked.
What it does
- API
- The RESTful Business Messaging API connects WhatsApp and other messaging channels to existing systems and workflows.checked 8 Oct 2026
- Automation
- CM.com says businesses can automate repetitive WhatsApp customer care tasks with a chatbot.checked 8 Oct 2026
- Business fit
- CM.com presents WhatsApp for businesses seeking customer messaging across marketing, service, commerce, and customer authentication.checked 8 Oct 2026
- Hosting
- CM.com says WhatsApp Business Platform hosting is available via WhatsApp Cloud API and WhatsApp On-Premise API.checked 8 Oct 2026
- Integrations
- CM.com says its platform integrates with CRM, ERP, CDP, OMS, and CCaaS systems and highlights Salesforce, Shopify, Zendesk, Magento 2, Dynamics, Genesys, SAP, and HubSpot.checked 8 Oct 2026
- Messaging features
- Listed features include message templates, quick replies, product messages, broadcasts, interactive buttons, messaging statistics, and contact labels.checked 8 Oct 2026
- Partner status
- CM.com identifies itself as a Meta Business Partner and Badged WhatsApp partner that provides direct API access as a WhatsApp Business Solution Provider.checked 8 Oct 2026
- Pricing qualification
- CM.com states that sending WhatsApp messages may incur extra costs and directs customers to Meta's pricing information.checked 8 Oct 2026
- Purpose
- The WhatsApp Business Platform supports business messaging for marketing, customer service, commerce, and security use cases.checked 8 Oct 2026
- Security
- The WhatsApp product page describes the platform as GDPR-compliant and secured with end-to-end encryption; CM.com lists ISO 27001, 27017, 27018, and 27701 certifications in its Trust Center.checked 8 Oct 2026
- Software options
- CM.com offers WhatsApp integration through its API and software including Mobile Service Cloud inbox and Mobile Marketing Cloud campaigns.checked 8 Oct 2026
- Support
- The product page advertises high-level customer support, while the channel pricing page lists email support on Go, email and phone support on Basic, and email, phone, and live chat on Advanced.checked 8 Oct 2026
The company
- Company history
- CM.com lists its founding year as 1999 and Breda, Netherlands as its founding location.checked 8 Oct 2026
- Founded
- 1999checked 28 Sep 2026
- Headquarters
- Netherlandschecked 28 Sep 2026
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